Avast sending things to virus chest

[REDACTED]

Hi, a few months ago I posted about me allowing Avast to send a game ( Taptiles ) to the virus chest without me really thinking it through properly.  I followed all advice given to restore the game to no avail, but the  other day went to play some of the solitaire games to find Avast has sent them to the virus chest.   Tried to restore but still getting the same message.  Seems Avast does not recognize me as the administrator.  Any other ideas.  Would deleting Avast solve the problem?

[Pondus]

vital info .... always post info about what avast say, or better post a screenshot of avast warning popup

[REDACTED]

Sorry the pop up window said "I am not allowed to perform this action & to please contact the system administrator". Hope that helps. Don't know how to do screen shots, have to write it all down.

[Milos]

Sorry the pop up window said "I am not allowed to perform this action & to please contact the system administrator". Hope that helps. Don't know how to do screen shots, have to write it all down.

Hello,
for screenshots you can use http://en.wikipedia.org/wiki/Snipping_Tool -- built in tool in Win Vista and later.

Milos

[Pondus]

How to do screenshots  http://lmgtfy.com/?q=how+to+do+screenshots

how to do screenshots,  Videos  https://www.youtube.com/results?search_query=how+to+do+screenshots

[Para-Noid]

You can always use Greenshot. Greenshot is a free open source screenshot editor.
It's very simple to use. I have been using it for a long time. There are others some free and some paid.
This article may be of some use http://www.techsupportalert.com/best-free-screen-capture-utility.htm#Quick_Selection_Guide

[REDACTED]

Thanks for that help,  any ideas for my original question?  Do miss playing those games as with only 1GB of data a month not really able to play online.

[REDACTED]

You need to attach a capture of the Alert. Even Milos, head of the virus lab of Avast, is asking for it. You also need to send the file to Avast lab to be checked and ... if it is a F/P to be excluded from detection.

https://www.avast.com/faq.php?article=AVKB21#idt_07

[REDACTED]

Okay,  considering Taptiles was sent to the virus chest & Solitaire seemed to go by itself have no idea how I am able to show u the alert.  I do not have a lot of computer experience being a senior person so a lot of what u are telling me is going over my head.  I just tried to follow the instructions re submitting to virus lab but I highlight both files right click & submit to virus lab & properties are both grayed out.  Also when I click to bring up the Avast page my Chrome page either disappears or or comes & goes so freaking me out a bit.  Have Googled how to take a screen shot but am either doing it wrong  or something is not working right.

[REDACTED]

Tried again & managed to send both files individually so hope the lab get them both.  Will work on the screen shots etc.

[REDACTED]

Have now managed to download Taptiles again so leaving things in the virus chest.  Last year I was given advice on how to create another ID to see if that would allow me to restore my game.  I cannot find that post & would like to see how I added the other ID as have forgotten what I did.  Mentioned about the virus chest  to a guy where I live & without asking he did a system restore & now my main ID is playing up for some reason & the other ID is acting like it is the main one & making it difficult to do some things.