Avast UI opens after scheduled scan completes

[REDACTED]

Still no response from Avast to ticket opened a few weeks ago.

Anyone know how long it takes to get a response?

[DavidR]

Still no response from Avast to ticket opened a few weeks ago.

Anyone know how long it takes to get a response?

Have you posted multiple tickets or modified/added to the original ?
As that can actually delay things rather than speed them up.

What is the support ticket ID number ?

[REDACTED]

I didn't write down the ID number when I submitted the error report and didn't receive any e-mail from Avast with that information.

Am I better off submitting a new ticket? I never updated the original ticket.

[DavidR]

I didn't write down the ID number when I submitted the error report and didn't receive any e-mail from Avast with that information.

Am I better off submitting a new ticket? I never updated the original ticket.

I don't know if you are able to go back into the support ticket system and search for your existing tickets or not. That is what I would first try.

If you didn't get an email acknowledging the ticket and giving the ID, I just wonder if it either, failed or the email was incorrect or taken by a spam filter, etc.

[REDACTED]

I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955

[DavidR]

I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955

OK, we (or rather you) are now going to have to give it some time for a response.

Did you get an email confirmation this time round when creating the new ticket ?

[REDACTED]

I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955

OK, we (or rather you) are now going to have to give it some time for a response.

Did you get an email confirmation this time round when creating the new ticket ?

Yes

[REDACTED]

I received an update from Lukas at Avast that this bug should be fixed in 2015 RC3 in a few months

[DavidR]

Thanks for taking the time to update us.