Author Topic: Avast UI opens after scheduled scan completes  (Read 7642 times)

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Offline priest_lucas

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Re: Avast UI opens after scheduled scan completes
« Reply #15 on: April 04, 2015, 06:29:17 PM »
Still no response from Avast to ticket opened a few weeks ago.

Anyone know how long it takes to get a response?

Online DavidR

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Re: Avast UI opens after scheduled scan completes
« Reply #16 on: April 04, 2015, 06:44:15 PM »
Still no response from Avast to ticket opened a few weeks ago.

Anyone know how long it takes to get a response?

Have you posted multiple tickets or modified/added to the original ?
As that can actually delay things rather than speed them up.

What is the support ticket ID number ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline priest_lucas

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Re: Avast UI opens after scheduled scan completes
« Reply #17 on: April 04, 2015, 06:53:26 PM »
I didn't write down the ID number when I submitted the error report and didn't receive any e-mail from Avast with that information.

Am I better off submitting a new ticket? I never updated the original ticket.

Online DavidR

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Re: Avast UI opens after scheduled scan completes
« Reply #18 on: April 04, 2015, 07:45:42 PM »
I didn't write down the ID number when I submitted the error report and didn't receive any e-mail from Avast with that information.

Am I better off submitting a new ticket? I never updated the original ticket.

I don't know if you are able to go back into the support ticket system and search for your existing tickets or not. That is what I would first try.

If you didn't get an email acknowledging the ticket and giving the ID, I just wonder if it either, failed or the email was incorrect or taken by a spam filter, etc.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline priest_lucas

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Re: Avast UI opens after scheduled scan completes
« Reply #19 on: April 04, 2015, 08:22:53 PM »
I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955
« Last Edit: April 04, 2015, 08:41:14 PM by priest_lucas »

Online DavidR

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Re: Avast UI opens after scheduled scan completes
« Reply #20 on: April 04, 2015, 10:59:02 PM »
I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955

OK, we (or rather you) are now going to have to give it some time for a response.

Did you get an email confirmation this time round when creating the new ticket ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline priest_lucas

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Re: Avast UI opens after scheduled scan completes
« Reply #21 on: April 05, 2015, 01:16:18 AM »
I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955

OK, we (or rather you) are now going to have to give it some time for a response.

Did you get an email confirmation this time round when creating the new ticket ?

Yes

Offline priest_lucas

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Re: Avast UI opens after scheduled scan completes
« Reply #22 on: April 22, 2015, 06:33:35 PM »
I received an update from Lukas at Avast that this bug should be fixed in 2015 RC3 in a few months

Online DavidR

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Re: Avast UI opens after scheduled scan completes
« Reply #23 on: April 22, 2015, 07:56:39 PM »
Thanks for taking the time to update us.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.1.2449 (build 21.1.5968.561) UI-1.0.597/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security