Author Topic: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT  (Read 3325 times)

0 Members and 1 Guest are viewing this topic.

Offline tim_mears

  • Newbie
  • *
  • Posts: 2
UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
« on: March 25, 2015, 10:05:07 AM »
'after locating and locking my phone last night i am completely unable to unlock the recovered device today.  No tracking, no unlocking, just 'unable to communicate' message on web portal.  What's going wrong please?
Anti-Theft 3.0 build 7118
Android Kit Kat 4.4
Thanks
Tim M

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 61837
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tim_mears

  • Newbie
  • *
  • Posts: 2
Re: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
« Reply #2 on: March 25, 2015, 11:39:07 AM »
Thanks, although none of these reports really appear to have found an answer (apart from firewall problems possibly )
'really need a checklist of action to take
This has happened far too often when trying to control from home laptop, work laptop or iphone - at least 50% failure rate on location for example.
'seriously losing all faith in Avast now!  :-\

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 61837
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
« Reply #3 on: March 25, 2015, 12:05:59 PM »
Please post/ask in the forum section for Avast Anti-Theft.
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0