Author Topic: Impossible uninstallation  (Read 4971 times)

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Offline Ouack

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Impossible uninstallation
« on: April 02, 2015, 04:29:29 PM »
Hello everyone,
I have some troubles making Avast (free edition) working lately. I want to uninstall/reinstall it.
But the uninstallation give me the following message :
Code: [Select]
14:21:56Infoinstcont[4724,3892]--
14:21:56Infoinstcont[4724,3892]2015/04/02 14:21:56 START: Avast installer/updater
14:21:56Infoinstup[4724,3892]Command: '"C:\Program Files\AVAST \Setup\Instup.exe" /control_panel /instop:uninstall'
14:21:56Infoinstup[4724,3892]CPU: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz,4
14:21:56Infoinstup[4724,3892]OS: Windows 7 SP1 x64
14:21:56Infoinstup[4724,3892]Memory: 49% load. Phys:2105608/4134112K free, Page:4194303/4194303K free, Virt:4103880/4194176K free
14:21:56Infoinstup[4724,3892]DISKs: C:\ - 76GB free / 368GB total
14:21:56Infoinstup[4724,3892]Running module version: instup.exe - '10.2.2215.880'
14:21:56Infoinstup[4724,3892]Running module version: Instup.dll - '10.2.2215.880'
14:21:56Infosimutex[4724,3892]Checking for the mutex ownership.
14:21:56Infosimutex[4724,3892]The mutex is signaled. We are owners of the mutex.
14:21:56Infoguiwizard[4724,3892]Running module version: HTMLayout.dll - '3.3.2.170'
14:21:56Infoguiwizard[4724,3892]Loaded module version: C:\Program Files\AVAST \Setup\HTMLayout.dll - '3.3.2.170'
14:21:56Infoguiwizard[4724,3892]Setup gui was successfully started.
14:21:59Erroravast_connector[4724,3892]Create: LoadLibraryEx('Aavm4h.dll') has failed with code: 126 (0x0000007E) []
14:21:59Infoinstupcore[4724,3892]Product uninstallation has started.
14:21:59Warningsystem[4724,3892]StartRestore: 'SRSetRestorePointW' call has failed with status: 1058 (0x00000422) []
14:21:59Erroravast_connector[4724,3892]Create: LoadLibraryEx('AavmRpch.dll') has failed with code: 126 (0x0000007E) []
14:21:59Errorservers[4724,3892]Load: file 'C:\Program Files\AVAST Software\Avast\setup\servers.def' does not exist.
14:21:59Warningstats[4724,3892]Statistics could not be sent because servers.def does not include stats2 url.
14:21:59Errorinstup[4724,3892]The product definition (gpb) was not initialized properly. Setup cannot continue.

So I tried avastclear.exe, which give me this :
Code: [Select]
The stub cannot run installer/updater executable 'C:\Program Files\AVAST \setup\Sfx\instup.exe' (code 0x3)
So I'm completely stuck with an unworking avast  :'(

But I saw this problem have been largely encountered and I ran FRST64. My logs are uploaded with this message.

Could anyone write the Fixlist for me ?
That would be awesome !

Thanks for reading,
Ouack

Offline essexboy

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Re: Impossible uninstallation
« Reply #1 on: April 02, 2015, 04:46:40 PM »
OK first you must disable Avast self protection

Open Avast > Settings > Trouble shooting > disable self protection

If you are unable to do that then run FRST from safe mode

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST \AvastUI.exe [5512912 2015-03-24] (Avast Software s.r.o.)
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
FF HKLM-x32\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST \WebRep\FF
FF Extension: Avast Online Security - C:\Program Files\AVAST \WebRep\FF [2015-03-03]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST \WebRep\Chrome\aswWebRepChrome.crx [2015-03-03]
S2 avast! Antivirus; C:\Program Files\AVAST \AvastSvc.exe [343336 2015-03-24] (Avast Software s.r.o.)
S3 AvastVBoxSvc; C:\Program Files\AVAST \ng\vbox\AvastVBoxSVC.exe [4030800 2015-03-03] (Avast Software)
R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [29168 2015-03-24] ()
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [88408 2015-03-24] (Avast Software s.r.o.)
R1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93528 2015-03-24] (Avast Software s.r.o.)
R0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65736 2015-03-24] ()
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1047320 2015-03-24] (Avast Software s.r.o.)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [442264 2015-03-24] (Avast Software s.r.o.)
R2 aswStm; C:\Windows\system32\drivers\aswStm.sys [136752 2015-03-24] (Avast Software s.r.o.)
R0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [271200 2015-03-24] ()
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [45856 2013-06-04] (AVG Technologies)
R2 VBoxAswDrv; C:\Program Files\AVAST \ng\vbox\VBoxAswDrv.sys [273824 2015-03-03] (Avast Software)
U3 a994yucq; C:\Windows\System32\Drivers\a994yucq.sys [0 ] (Advanced Micro Devices) <==== ATTENTION (zero size file/folder)
2015-03-31 20:45 - 2015-03-31 20:45 - 00000000 ____D () C:\Program Files\AVAST Software
2015-03-24 12:53 - 2015-03-24 12:53 - 00364472 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe
2015-03-24 12:53 - 2015-03-24 12:53 - 00043112 _____ (Avast Software s.r.o.) C:\Windows\avastSS.scr
2015-03-08 15:24 - 2015-03-08 15:24 - 00000000 __HDC () C:\ProgramData\{68D9EB6A-D28F-437C-ACB3-C801259CFA2B}
2015-03-08 15:23 - 2015-03-08 15:23 - 00000000 __HDC () C:\ProgramData\{D4F46F7B-EA64-43A2-9BE5-84321CB4D190}
2015-03-08 15:22 - 2015-03-08 15:22 - 00000000 __HDC () C:\ProgramData\{90D8CE90-3E6B-4034-A281-BC9F19B60A5B}
2015-03-03 14:45 - 2015-03-24 12:53 - 00003896 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2015-03-03 14:45 - 2015-03-03 14:45 - 00001516 _____ () C:\Users\Public\Desktop\Avast Free Antivirus.lnk
2015-03-03 14:45 - 2015-03-03 14:45 - 00000000 ____D () C:\Users\Alexis\AppData\Roaming\AVAST Software
2015-03-03 14:45 - 2015-03-03 14:45 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVAST Software
2015-03-03 14:44 - 2015-03-24 12:53 - 01047320 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSnx.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00442264 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSP.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00271200 _____ () C:\Windows\system32\Drivers\aswVmm.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00136752 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswStm.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00093528 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswRdr2.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00088408 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswMonFlt.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00065736 _____ () C:\Windows\system32\Drivers\aswRvrt.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00029168 _____ () C:\Windows\system32\Drivers\aswHwid.sys
2015-03-02 10:53 - 2015-03-02 10:53 - 00000167 _____ () C:\Windows\system32\2015-03-02-08-53-26.056-AvastVBoxSVC.exe-4556.log
2015-03-01 14:53 - 2015-03-01 14:53 - 00000167 _____ () C:\Windows\system32\2015-03-01-12-53-26.081-AvastVBoxSVC.exe-4904.log
C:\Users\Alexis\nu_settings.dat
C:\Users\Alexis\Space Phallus.exe
C:\Users\Alexis\Xtremsplit.exe
AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
Task: {8A44D470-5FE6-4930-A3CF-20F269FFC706} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST \AvastEmUpdate.exe [2015-03-24] (Avast Software s.r.o.)
C:\Program Files\AVAST
AlternateDataStreams: C:\Users\Alexis\AppData\Local\Temp:SgTbRJqyTdifZULbn0bmOB
AlternateDataStreams: C:\ProgramData\Microsoft:bKyg1Zc2KoxrrM10kxhfMw
AlternateDataStreams: C:\ProgramData\Microsoft:eNDmgd4xpaKsZtOd1Ts
AlternateDataStreams: C:\ProgramData\Microsoft:RitVh5K9INxhehysayAx
AlternateDataStreams: C:\ProgramData\Microsoft:tLaQXEqWysIPqUQQ6upSfCM8OJHE
AlternateDataStreams: C:\ProgramData\TEMP:5C321E34
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------


Offline Ouack

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Re: Impossible uninstallation
« Reply #2 on: April 03, 2015, 08:03:45 AM »
Ok i ran FRST fix in safe mode with network support to copy your code to fixlist.txt, which gave me ... a blue screen of death. Then I ran it from normal safe mode and it worked. Fixlog joined.
I tried to run avastclear, it gave me the same error.
« Last Edit: April 03, 2015, 08:06:19 AM by Ouack »

Offline essexboy

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Re: Impossible uninstallation
« Reply #3 on: April 03, 2015, 02:34:04 PM »
Try and install fresh copy now


Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier

Offline Ouack

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Re: Impossible uninstallation
« Reply #4 on: April 03, 2015, 03:03:41 PM »
Really ? Even if my avast is not uninstalled ?

Offline essexboy

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Re: Impossible uninstallation
« Reply #5 on: April 03, 2015, 03:08:56 PM »
I removed the main files and installed drivers, then emptied the temp files so there should be no remnants left

The installers I have linked to are the full ones

Offline Ouack

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Re: Impossible uninstallation
« Reply #6 on: April 03, 2015, 03:39:06 PM »
Nope, I dwonloaded tour files but can't launch the setup, I have the stub error once again.
I still have an "AVAST" and an "AVAST Software" directory.

Offline Eddy

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Re: Impossible uninstallation
« Reply #7 on: April 03, 2015, 03:57:19 PM »
- Remove all files/folders from avast
- Remove all entries from avast in the registry
- Reboot
- Check if nothing is left
- Run CCleaner and let it remove all non needed (temp) files and such as well as obsolete/wron registry entries
- Reboot
- Install the latest version of avast

Offline Ouack

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Re: Impossible uninstallation
« Reply #8 on: April 03, 2015, 04:38:15 PM »
- Remove all files/folders from avast
- Remove all entries from avast in the registry
- Reboot
- Check if nothing is left
- Run CCleaner and let it remove all non needed (temp) files and such as well as obsolete/wron registry entries
- Reboot
- Install the latest version of avast

I did, it worked ! Thank both of you !
I think the main reason to my difficulties was the space in the installation path, it was like C:\Program Files\AVAST \ because I made a mistake when I installed it a long time ago.

Bye,
Ouack

Offline Eddy

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Re: Impossible uninstallation
« Reply #9 on: April 03, 2015, 04:43:05 PM »
Good to hear it is solved now.
Take care, stay safe and have a happy Eastern.