OK first you must disable Avast self protection
Open Avast > Settings > Trouble shooting > disable self protection
If you are unable to do that then run FRST from safe mode
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer Open
notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST \AvastUI.exe [5512912 2015-03-24] (Avast Software s.r.o.)
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File
FF HKLM-x32\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST \WebRep\FF
FF Extension: Avast Online Security - C:\Program Files\AVAST \WebRep\FF [2015-03-03]
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST \WebRep\Chrome\aswWebRepChrome.crx [2015-03-03]
S2 avast! Antivirus; C:\Program Files\AVAST \AvastSvc.exe [343336 2015-03-24] (Avast Software s.r.o.)
S3 AvastVBoxSvc; C:\Program Files\AVAST \ng\vbox\AvastVBoxSVC.exe [4030800 2015-03-03] (Avast Software)
R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [29168 2015-03-24] ()
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [88408 2015-03-24] (Avast Software s.r.o.)
R1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93528 2015-03-24] (Avast Software s.r.o.)
R0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65736 2015-03-24] ()
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1047320 2015-03-24] (Avast Software s.r.o.)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [442264 2015-03-24] (Avast Software s.r.o.)
R2 aswStm; C:\Windows\system32\drivers\aswStm.sys [136752 2015-03-24] (Avast Software s.r.o.)
R0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [271200 2015-03-24] ()
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [45856 2013-06-04] (AVG Technologies)
R2 VBoxAswDrv; C:\Program Files\AVAST \ng\vbox\VBoxAswDrv.sys [273824 2015-03-03] (Avast Software)
U3 a994yucq; C:\Windows\System32\Drivers\a994yucq.sys [0 ] (Advanced Micro Devices) <==== ATTENTION (zero size file/folder)
2015-03-31 20:45 - 2015-03-31 20:45 - 00000000 ____D () C:\Program Files\AVAST Software
2015-03-24 12:53 - 2015-03-24 12:53 - 00364472 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe
2015-03-24 12:53 - 2015-03-24 12:53 - 00043112 _____ (Avast Software s.r.o.) C:\Windows\avastSS.scr
2015-03-08 15:24 - 2015-03-08 15:24 - 00000000 __HDC () C:\ProgramData\{68D9EB6A-D28F-437C-ACB3-C801259CFA2B}
2015-03-08 15:23 - 2015-03-08 15:23 - 00000000 __HDC () C:\ProgramData\{D4F46F7B-EA64-43A2-9BE5-84321CB4D190}
2015-03-08 15:22 - 2015-03-08 15:22 - 00000000 __HDC () C:\ProgramData\{90D8CE90-3E6B-4034-A281-BC9F19B60A5B}
2015-03-03 14:45 - 2015-03-24 12:53 - 00003896 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2015-03-03 14:45 - 2015-03-03 14:45 - 00001516 _____ () C:\Users\Public\Desktop\Avast Free Antivirus.lnk
2015-03-03 14:45 - 2015-03-03 14:45 - 00000000 ____D () C:\Users\Alexis\AppData\Roaming\AVAST Software
2015-03-03 14:45 - 2015-03-03 14:45 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVAST Software
2015-03-03 14:44 - 2015-03-24 12:53 - 01047320 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSnx.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00442264 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSP.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00271200 _____ () C:\Windows\system32\Drivers\aswVmm.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00136752 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswStm.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00093528 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswRdr2.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00088408 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswMonFlt.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00065736 _____ () C:\Windows\system32\Drivers\aswRvrt.sys
2015-03-03 14:44 - 2015-03-24 12:53 - 00029168 _____ () C:\Windows\system32\Drivers\aswHwid.sys
2015-03-02 10:53 - 2015-03-02 10:53 - 00000167 _____ () C:\Windows\system32\2015-03-02-08-53-26.056-AvastVBoxSVC.exe-4556.log
2015-03-01 14:53 - 2015-03-01 14:53 - 00000167 _____ () C:\Windows\system32\2015-03-01-12-53-26.081-AvastVBoxSVC.exe-4904.log
C:\Users\Alexis\nu_settings.dat
C:\Users\Alexis\Space Phallus.exe
C:\Users\Alexis\Xtremsplit.exe
AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
Task: {8A44D470-5FE6-4930-A3CF-20F269FFC706} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST \AvastEmUpdate.exe [2015-03-24] (Avast Software s.r.o.)
C:\Program Files\AVAST
AlternateDataStreams: C:\Users\Alexis\AppData\Local\Temp:SgTbRJqyTdifZULbn0bmOB
AlternateDataStreams: C:\ProgramData\Microsoft:bKyg1Zc2KoxrrM10kxhfMw
AlternateDataStreams: C:\ProgramData\Microsoft:eNDmgd4xpaKsZtOd1Ts
AlternateDataStreams: C:\ProgramData\Microsoft:RitVh5K9INxhehysayAx
AlternateDataStreams: C:\ProgramData\Microsoft:tLaQXEqWysIPqUQQ6upSfCM8OJHE
AlternateDataStreams: C:\ProgramData\TEMP:5C321E34
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as
fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that
THENDownload
Avast Uninstall Utility to your
Desktop.
Download the correct version of Avast
Avast FreeAvast ProAvast Internet SecurityAvast PremierDisconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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