aswOfferTool.exe Application Error

[Rednose]

@Commodore

See this answer today from an Avast! Developer in another topic https://forum.avast.com/index.php?topic=171233.msg1215844#msg1215844

Please also use the Support tool https://www.avast.com/en-eu/faq.php?article=AVKB33#idt_01 and send the Support package ID to him, with a link to this topic. Thnx !

Greetz, Red.

[REDACTED]

No, a pretty old one. Where can I find the CPU details?

[DavidR]

No, a pretty old one. Where can I find the CPU details?

System Properties > General tab in windows XP.
Control panel > system in windows 7

[davexnet]

Athlon XP only supports SSE instructions, not the later extentions.
Perhaps the avast code is inadvertently attempting to  execute an instruction not supported by
these CPUs ?

[DavidR]

Athlon XP only supports SSE instructions, not the later extentions.
Perhaps the avast code is inadvertently attempting to  execute an instruction not supported by
these CPUs ?

Not sure to whom this is addressed, my previous post is directly to the quoted user Commodore, he reports the OS in his first post as win 7. So I would have thought that the CPU would have been later than that. The main thing is to find the source.

[davexnet]

Hi Davidr,
yes my comment was a little out in left field, sorry about that.
I thought of it earlier because there was a similar post where a user said
he was using Athlon Thoroughbred  - pretty sure that's in the Athlon XP range.

Saying that, I have avast running on an Athlon XP without issues, although mine is
identified as  "Barton".

What is the "offer tool" something to do with the pop up boxes that has been discussed lately?

[DavidR]

Hi Davidr,
<snip>
What is the "offer tool" something to do with the pop up boxes that has been discussed lately?

Whilst I don't know its exact purpose and how it functions, the name kind of gives us a clue. It has been around for some considerable time, https://forum.avast.com/index.php?topic=100404.0, this topic from 01 July 2012 is almost 3 years old. That is still my best guess and that topic pre-dates these current popups by some years.

[REDACTED]

OK. I generated this support tool. Where do I have to send the file besides to Avast support where it already went through the tool?

And here is my CPU information:

AMD Athlon(tm) 1,09 GHz

[REDACTED]

screenshot

[Rednose]

OK. I generated this support tool. Where do I have to send the file besides to Avast support where it already went through the tool?

The Support tool sends the file to Avast by default. Simply finish my instructions from Reply #15 :

and send the Support package ID to him, with a link to this topic.

Greetz, Red.