Author Topic: Back up problems  (Read 1493 times)

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Offline wooly1

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Back up problems
« on: April 05, 2015, 08:31:58 AM »
I need to uninstall Avast free to resolve a problem with Windows Defender updates and thought it would be prudent to back my configuration settings before running the uninstall utility.
I assume that running Avastclear.exe will remove the config settings as well as the Avast program.

The problem is that when I run the Back up command in General Settings, the program throws up an error message which is - "Error while exporting settings, Access is denied".

Is there something that I need to adjust before running the Back Up Settings function ??

Thanks all.


Offline Asyn

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Re: Back up problems
« Reply #1 on: April 05, 2015, 09:12:52 AM »
Do you have admin rights..!?
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.560] - CC 5.71 - EEK - FF ESR 68.12 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline wooly1

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Re: Back up problems
« Reply #2 on: April 05, 2015, 09:59:14 AM »
Ah!,  that maybe it.
I have Win 8.1 local user and says admin right, but I am never to sure if that implies full administrative access.
Do you know how to set it?

Offline bob3160

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Re: Back up problems
« Reply #3 on: April 06, 2015, 05:04:03 PM »
Check your settings under users accounts:

« Last Edit: April 06, 2015, 05:06:33 PM by bob3160 »
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