Author Topic: I bought 2 Licenses but I cannot use them, help  (Read 1748 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
I bought 2 Licenses but I cannot use them, help
« on: April 12, 2015, 07:31:04 PM »
I use avast for 2-3 years, for free.
I bought GrimeFighter License 2 months ago, but I can never use it.
and bought Avast Pro License tonight, and can not use the license.

why ?
what should I do?


thanks

hansw

REDACTED

  • Guest
Re: I bought 2 Licenses but I cannot use them, help
« Reply #1 on: April 12, 2015, 07:35:03 PM »
if I click Use license in account menu, and then click 'OK',
it returns a error message - 'We are sorry, we could not apply this license to your device '

Offline Rednose

  • Pirate Party Member
  • Avast √úberevangelist
  • Massive Poster
  • *****
  • Posts: 3738
  • Bits of Freedom : https://www.bof.nl
    • Nederlandstalig Avast! forum
Re: I bought 2 Licenses but I cannot use them, help
« Reply #2 on: April 12, 2015, 08:43:54 PM »
Hi hansw, welcome to the forum :)

Is the email address from your Avast! Account the same as the email address you purchased your licenses with ?
If not, go to https://my.avast.com log in and choose :

Your email - Manage Emails - Add New Email - Fill in the email address you purchased the licenses with - Click the blue button.

An email will send to that email address. Confirm it by clicking the link in the email.
Go back to Manage Emails as descriped above, and click for the new email address on : Primary set.

Now you should be able to use your licenses from your account.
 
That said, when you bought your licence(s) you should also have had an email with a license file.
You can have resend that to you as well https://www.avast.com/en-eu/resend-license-paid.php

Greetz, Red.
« Last Edit: April 13, 2015, 12:29:20 PM by Rednose »
OS: Win 10 / iOS 16 / Debian 11 / Tails 5
Real Time: Avast Premium Security
On Demand: Malwarebytes
VPN: NordVPN ( NordLynx ) with Threat Protection ( Lite )

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31102
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: I bought 2 Licenses but I cannot use them, help
« Reply #3 on: April 12, 2015, 10:33:55 PM »
One thing at a time Hans.

What happens if you try to provide avast with the license file/code ?
How are you trying to do it ?
What exact version of avast do you have installed ?