Eddy. I believe you mean to be helpful but at the same time time, I don't think you realize how a comment like the one you have just made might be seen to be somewhat inane.
Good service starts with understanding the question, not telling a customer that a workaround is possible.
My question isn't about whether or not a clean install is effective. It's about whether the inbuilt in-place update facility is or is not working properly.