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[Lisandro]

iNews should be used more often imo. Many other AV companies use such services to announce new outbreaks and so on. I wonder why avast! has it when they almost never use it (last time was almost 2 years ago if i remember correctly)?

I do follow this... 

[Juanjo]

Hi Tech:

Definitively, the customer's care of Alwil must be improved substantially.

Besides what it is said here about the news, I can say that I am a distributor of avast! and the mails that I send to Alwil are answered after some days or, directly, they are not answered!!!

The same when we send a suspicius file, we have neither answer, nor even an automatic message to say "thanks".

And finally, sorry about my english 

[Lisandro]

Besides what it is said here about the news, I can say that I am a distributor of avast! and the mails that I send to Alwil are answered after some days or, directly, they are not answered!!!

Hire prepaired people is the only way to survive on technical support.

The same when we send a suspicius file, we have neither answer, nor even an automatic message to say "thanks".

I won't mess two things. This one could have an automated robot to answer.
Better will be hire people to analyse and improve detection.