Author Topic: anti-theft is working and I forgot my pin number  (Read 1801 times)

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Offline willook

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anti-theft is working and I forgot my pin number
« on: November 19, 2015, 09:01:15 AM »
I use avast mobile application.
My cell phone was not lost or stolen. Suddenly  anti-theft was working and my phone made noise and was locked. Because I forgot my pin number, I had log in my avast account by computer. But I couldn't change my pin number or setting.
I think my cell phone's application is unpaired with my avast account.
what can i do?

Offline Asyn

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Re: anti-theft is working and I forgot my pin number
« Reply #1 on: November 19, 2015, 10:28:00 AM »
Win 8.1 [x64] - Avast PremSec 20.4.2409.B#4 [UI.520] - CC 5.65 - EEK - FF ESR 68.8 [NS/AOS/uBO/PB] - TB 68.8.1 - ASB/ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline willook

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Re: anti-theft is working and I forgot my pin number
« Reply #2 on: November 20, 2015, 01:38:46 AM »
I tried all of them(in your linked page). First, I couldn't access my cell phone because of lock. Second and third, I couldn't change any setting of my mobile avast. If I click save button, at first it says that my forms were successfully saved, but later It says my form contains errors.
I want to use my cell phone...
« Last Edit: November 20, 2015, 02:21:46 AM by willook »

Offline Asyn

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Re: anti-theft is working and I forgot my pin number
« Reply #3 on: November 20, 2015, 05:29:26 AM »
Win 8.1 [x64] - Avast PremSec 20.4.2409.B#4 [UI.520] - CC 5.65 - EEK - FF ESR 68.8 [NS/AOS/uBO/PB] - TB 68.8.1 - ASB/ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0