Hello,
I'm having the same problem with an installer which was developed for me by a well known IT firm.
When I run the EXE, the mouse cursor becomes an hourglass for a few seconds, then nothing.
I can see that 3 services have been created, but they are impossible to kill. Only way is to reboot.
When I disable Deepscreen
or shut down the internet connection (!!!), the EXE works fine !
Is there a way to have someone have a look at it ? I can't send a report via the app because it is not quarantined or anything. The only traces I managed to find are these :
avast_fichiers.txt
------------------
03/02/2016 08:25:22 C:\Users\Alexandre\AppData\Local\Temp\is-HQN6A.tmp\RLink2Toolbox-latest.tmp
03/02/2016 08:25:23 C:\Users\Alexandre\AppData\Local\Temp\is-HQN6A.tmp\RLink2Toolbox-latest.tmp
03/02/2016 08:25:23 C:\Users\ALEXAN~1\AppData\Local\Temp\is-HQN6A.tmp\RLink2Toolbox-latest.tmp
autosandbox.log
------------------
03/02/2016 08:25:22 Autosandbox candidate: C:\Users\Alexandre\Desktop\RLink2Toolbox-latest.exe
[Source:
https://stg-rcs-rlmanager.aw.atos.net/archives/win/RLink2Toolbox-latest.exe]
[Opened by: C:\Users\Alexandre\Desktop\RLink2Toolbox-latest.exe]
[Reason: 0x00020000]
--> Result: Not sandboxing (because the file is trusted).
03/02/2016 08:25:22 Autosandbox candidate: C:\Users\Alexandre\AppData\Local\Temp\is-HQN6A.tmp\RLink2Toolbox-latest.tmp
[Source:
https://stg-rcs-rlmanager.aw.atos.net/archives/win/RLink2Toolbox-latest.exe]
[Opened by: C:\Users\Alexandre\Desktop\RLink2Toolbox-latest.exe]
[Reason: 0x00020000]
--> Result: Sandboxing (NG component is not installed)
--> Instrumentation: Instrumentation inside sandbox requested
My configuration :
- Windows 10 Family x64
- Avast Free Antivirus 2015
I'd appreciate any help you can provide. This EXE is meant to be published to a large public, and I would really want Avast not to block it.
The EXE is available on the web, I'd just rather not post it in a forum. I can send the URL in private.
Thank you for your help & support.
Regards
Alex