Hi Carlos
Thanks for the suggestion. I have password protected the client, so I found that when I logged into the client I could click the option to enable all shields, which worked fine, but that defeats the purpose of having a cloud control panel!
I was hoping that my post may alert Avast! people to:
- the fact that this is happening,
- if the client is password protected, the end user cannot resolve it without someone remoting to their machine to enter the password and enable the shields; and
- the cloud control panel was saying everything was ok, which was not an accurate reflection of what the client was reporting
Anyone from Avast! care to comment on this? Hopefully this information is useful feedback?
Thanks,
Joel