Author Topic: Restoring of your subscription failed...  (Read 2868 times)

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REDACTED

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Restoring of your subscription failed...
« on: April 20, 2015, 08:38:45 AM »
I did upgrade my Samsung S4 Active Cyanogenmod 12 firmware. After that I did install Avast  to my phone again. After that,  I can't upgrade to Premium (valid to september 2015). Avast says: Restoring of your subscription failed. Please try again in few minutes.

Offline Eddy

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Re: Restoring of your subscription failed...
« Reply #1 on: April 20, 2015, 11:02:27 AM »
Remove the device form your account.
Then add it again.
See if that solves it.

REDACTED

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Re: Restoring of your subscription failed...
« Reply #2 on: April 20, 2015, 01:57:05 PM »
That did not work. Avast account does not recognice my Phone for paid account. If I try get Premium on from account page, it will go to paying proceed. Can there be any lock files inside phone, which should remove manually?

REDACTED

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Re: Restoring of your subscription failed...
« Reply #3 on: April 21, 2015, 04:19:59 AM »
I am having the same problem with my S3. I even went so far as to purchase new license thinking my old one must have relapsed. I still get the same error message. The only way to solve it "sort of" is to uninstall then re-install and not "Go Premium". However, then I don't have the same features as I need.

I appreciate your support in advance.

Michael

REDACTED

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Re: Restoring of your subscription failed...
« Reply #4 on: April 26, 2015, 03:47:12 AM »
Same problem, just upgraded my phone, removed the old phone from my account and tried going premium on the new one and all I get is the

"Restoring of your subscription failed.
Please try again in a few minutes."


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