Author Topic: Web Shield will not stay enabled - 11.2.2262  (Read 3024 times)

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Offline jbj

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Web Shield will not stay enabled - 11.2.2262
« on: May 08, 2016, 04:28:10 PM »
Hello all.  I'm working with build 11.2.2262 (Free version currently running in trial mode) and I'm being warned: "Some of your real-time shields are turned off."  I click "Turn on" and nothing happens.  I click "Resolve All" and nothing happens.  I open the dialog, manually enable the Web Shield, save and close - then re-open the dialog and the Web Shield is back to OFF.  If it matters, this issue began before upgrading to the trial mode of the software.

What I've tried:
  • Restarting the service: System and Maintenance > Administrative Tools > Services > Avast Antivirus > Restart the service
  • Repairing the program through Control Panel\Programs\Programs and Features ... Change > Repair
  • Uninstall Avast in Windows Safe Mode using Avast removal tool (avastclear.exe) followed by a clean fresh install of Avast 11.2.2262

OS is Windows Vista and no other AV software is installed.

I'm not sure what else to do.

Thank you.

Offline Eddy

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #1 on: May 08, 2016, 04:34:19 PM »
Register the free version and see if it solves the problem.

Offline jbj

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #2 on: May 09, 2016, 12:37:38 AM »
By registering the free version I'm assuming you mean upgrade to the pay version?  I have another PC running the free version of 11.2.2262 with no issues so I am hesitant to spend money when there is only a chance it will solve the problem. 

Offline DavidR

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #3 on: May 09, 2016, 01:24:02 AM »
No he isn't suggesting you upgrade to a paid version.

The free version, although free, requires that you Register it.
From the AvastUI > Settings (cog icon) > Registration. Ignore the Insert activation code and the Insert license file, these are (paid versions of avast) if you upgraded to a paid version.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline jbj

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #4 on: May 09, 2016, 03:50:05 AM »
Okay, thank you for the clarification.  I just checked the registration status and it says "You are Registered."  The date of registration was 06-MAY-2016.

Offline DavidR

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #5 on: May 09, 2016, 02:37:05 PM »
OK.

If the web shield still isn't starting, do you have any other security based applications installed (anti-malware, firewall, etc. ?

Do you have any other application that monitors or filters web traffic ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline jbj

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #6 on: May 10, 2016, 03:15:18 AM »
No.

Offline Eddy

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #7 on: May 10, 2016, 07:30:19 AM »
Get and run Farbar and attach the logs to your next post here. (FRST.txt and addition.txt)

Offline bruce_b

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Re: Web Shield will not stay enabled - 11.2.2262
« Reply #8 on: May 10, 2016, 03:02:47 PM »
Oddly the same issue came up this morning on one of my computers (with XP Pro SP3 and all other updates)
I did a repair of Avast and so far all is well.
Dell Dimension 8200 P4 1.8Ghz Windows XP PRO SP3
Avast Free Antivirus 18.8.2356
Toshiba Satellite C855-S5347 Celeron B830 1.8Ghz
Windows 10 Home 64 Bit Version 1909 Build 18363.900
Avast Free Antivirus 20.4.2410 Build 20.4.5312.578