LATEST VIRUS DEFINITIONS

[Bassmaster]

All my computers and servers are showing the latest virus definitions to be 150419-1, is this correct?   I've tried to manually update them and it says that I already have the latest virus definitions.  Since today is 4/22, I've never known Avast to have the same virus definitions for this many days.

[Eddy]

I'm not using the AEP but my definitions version is 20150422-1
You're version does not seem to be correct.

The client systems get their updates from/through the server.
So if the server doesn't have the latest definitions, neither will the client systems.

I see that it is possible to update the clients "offline"
http://support.avast.net.au/knowledgebase/articles/193656-avast-endpoint-protection-updating-the-individu
Ofcourse that is not how it should be, but it could be a temporary workaround till the server update is working again.
Latest vps can be downloaded from: https://www.avast.com/download-update

As far as for the server not updating, I can't help you with it.
Perhaps you can find something in a log file telling you what is wrong.

[Avosec-UK]

What's the console that you use?

[Bassmaster]

I'm using the avast enterprise administration console. Build JUL2013 80355.

[Avosec-UK]

There is a newer version: Apr2014 (8.0.369), so please update the console from Control Panel > Programs and Features first.

[Bassmaster]

Actually it is version Apr2014 (8.0.369), that's installed on the server.  I need to update the EAS console on my PC. 

[Avosec-UK]

Oh okay.

In that case follow the instructions below:

1. Open My Computer and navigate to: C:\Program Files\AVAST Software\Enterprise Administration\mirror\mirror
2. Delete all files EXCEPT servers.def.
3. Go back to: C:\Program Files\AVAST Software\Enterprise Administration\mirror
4. Run the mirror.exe

This will download the latest updates from Avast.

[Eddy]

Avosec,

thank you for stepping in and helping this person.

[Bassmaster]

The mirror log is showing this

2.04.2015   12:40:51.000   1429720851   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:40:56.000   1429720856   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:01.000   1429720861   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:06.000   1429720866   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:11.000   1429720871   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:16.000   1429720876   (null)   InvalidateCurrent: invalidated server 'Download j8529562 AVAST5 Server' from 'main'
22.04.2015   12:41:16.000   1429720876   (null)   SelectCurrent: selected server 'Download s3970148 AVAST5 Server' from 'main'
22.04.2015   12:41:16.000   1429720876   (null)   scr: Using server: http://s3970148.iavs5x.u.avast.com/iavs5x
22.04.2015   12:41:16.000   1429720876   (null)   while trying to get file 'servers.def', error 0x20000004 has occured, try 4
22.04.2015   12:41:18.000   1429720878   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:23.000   1429720883   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:28.000   1429720888   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:33.000   1429720893   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:38.000   1429720898   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:43.000   1429720903   (null)   InvalidateCurrent: invalidated server 'Download s3970148 AVAST5 Server' from 'main'
22.04.2015   12:41:43.000   1429720903   (null)   SelectCurrent: selected server 'Download x4181316 AVAST5 Server' from 'main'
22.04.2015   12:41:43.000   1429720903   (null)   scr: Using server: http://x4181316.iavs5x.u.avast.com/iavs5x
22.04.2015   12:41:43.000   1429720903   (null)   while trying to get file 'servers.def', error 0x20000004 has occured, try 5
22.04.2015   12:41:45.000   1429720905   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:51.000   1429720911   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:41:56.000   1429720916   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:42:01.000   1429720921   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:42:06.000   1429720926   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:42:11.000   1429720931   (null)   InvalidateCurrent: invalidated server 'Download x4181316 AVAST5 Server' from 'main'
22.04.2015   12:42:11.000   1429720931   (null)   SelectCurrent: selected server 'Download v2095808 AVAST5 Server' from 'main'
22.04.2015   12:42:11.000   1429720931   (null)   scr: Using server: http://v2095808.iavs5x.u.avast.com/iavs5x
22.04.2015   12:42:11.000   1429720931   (null)   while trying to get file 'servers.def', error 0x20000004 has occured, try 6
22.04.2015   12:42:13.000   1429720933   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:42:18.000   1429720938   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:42:23.000   1429720943   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015   12:42:28.000   1429720948   (null)   ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)

[Avosec-UK]

Try to access: http://v2095808.iavs5x.u.avast.com/iavs5x/servers.def and let us know if the file will download.

[Bassmaster]

I copied the contents of this into our server.def file replacing the existing content.  I first created a new Mirror folder renaming the old folder to Old.  I then ran mirror.exe and it went thru its routine of downloading everything.  All seemed fine and the virus definitions updated to the current day.  This morning the same issue re-occurred again!!    It errored out again when trying to download the latest mirror.  What should we try now?

[Avosec-UK]

What is the error? Is it the same?

[Bassmaster]

yes it is.