Hi Romanito,
When it comes to Comodo's Technical support, situation is pretty much exactly the same as avast! technical support. We do this for free, and there are many, many requests at the same time. I am sure Allan is working on that issue, and soon he will get back to you with some answer. He was the guy who contacted me as well when I had some questions. First time it was pretty fast, second time when I asked something, it took few good hours, but no one can and should expect to get an answer in next few seconds. Sometimes it takes more than few days to get first place in waiting line. There is unbelievable huge number of users with all kinds of requests, and just few individuals who are trying to please everybody. I am sure your issue will get their attention soon, and someone will eventually answer you.
Cheers !