Author Topic: Clean Utility Stuck  (Read 1050 times)

0 Members and 1 Guest are viewing this topic.

Offline xxtremexxposure

  • Newbie
  • *
  • Posts: 2
Clean Utility Stuck
« on: April 27, 2015, 09:54:18 PM »
I have Avast Free installed on my Dell Venue 8 Pro Win 8.1.  After I tried to upgrade I had some problems so I wanted to do a clean uninstall and reinstall. When I ran the clean utility it reboots the tablet to safe mode but once the utility loads I can't select anything as it appears the touch screen isn't working.  When I reboot it just loops back to the clean utility where I can't select anything.

Any suggestions how to get out of this mess?

Thanks...
Len

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31343
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Clean Utility Stuck
« Reply #1 on: April 27, 2015, 10:36:03 PM »
Use a usb keyboard, not a touchscreen.

Offline xxtremexxposure

  • Newbie
  • *
  • Posts: 2
Re: Clean Utility Stuck
« Reply #2 on: April 28, 2015, 12:01:57 AM »
Mini usb port. Would need some kind of converter which I don't have.