Author Topic: "Your device has been removed from your avast account" please help  (Read 1761 times)

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Offline wizzlbang

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I noticed my avast account was signed out for some reason, when i tried to sign back in it told me my device had been disconned and to sign back in, I did and now there are two of my computers signed in to it? Included a screenshot

PLEASE help me with this, I've been having a lot of issues with avast lately no one on this forum has helped with so far and this is just one more on the pile


Offline Eddy

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Re: "Your device has been removed from your avast account" please help
« Reply #1 on: April 28, 2015, 02:50:12 PM »
Just remove the double device and reconnect it to your account.

And please don't make false statements.
You where/are getting help on this webboard.

Offline wizzlbang

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Re: "Your device has been removed from your avast account" please help
« Reply #2 on: April 28, 2015, 09:11:09 PM »
I've tried this, it ended logging me out again and I had to resign in, still two of them there, same IP address
« Last Edit: April 28, 2015, 09:39:18 PM by wizzlbang »

Offline wizzlbang

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Re: "Your device has been removed from your avast account" please help
« Reply #3 on: April 28, 2015, 09:40:31 PM »
ok after doing this several times, i managed to get back in, just the one device connected
What caused this to happen and how do I prevent it from happening again?

Offline Eddy

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Re: "Your device has been removed from your avast account" please help
« Reply #4 on: April 28, 2015, 10:11:38 PM »
Well, it is often hard to tell what has caused something.
There where some problems with the server.
I just have to guess, but I would say that was the cause of it.
If everything is ok now, don't worry about it.