Author Topic: LONG password logs in on laptop not android. + can't change password!  (Read 1358 times)

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creativeworkout@gmail.com

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I can enter my.avast.com on my laptop using my looooooooooooooooooooooooooooooooooooooooooooooooooong password, but using that exact password, copied and pasted and quadruple-checked to be certain there was no extra space or missing character at the beginning or ending, I can not sign in to Avast from my Android device (HTC Amaze 4G) when I try to register that device. 

I thought perhaps the mobile version of Avast could not handle the length of my password, so I tried to change my password using my laptop and my.avast.com's Change Password form, but it said my password was wrong.  I had only just logged in to the account via copy and paste and clicked my userid and clicked Change Password, so my paste was exactly what I used to successfully log in.  I pasted in a blank space elsewhere and indeed the paste was my perfectly intact password.

Can you help with either problem 1 or problem 2?