Author Topic: error 10013 after update  (Read 1784 times)

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error 10013 after update
« on: May 07, 2015, 01:35:45 PM »
Hello. After updating to the latest version of Premier, I am getting this 10013 error. I'm running Windows 8.1 and no other AV software. Any ideas on how to disable. I don't use this computer for emailing. Only gaming. I've tried repair and restart to no avail. Any other suggestions are welcome.

Offline Staticguy

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Re: error 10013 after update
« Reply #1 on: May 07, 2015, 01:56:50 PM »
What previous antivirus software did you have? Run it's uninstall utility in windows safe mode and follow the instructions. After that has been done, do the following below:

a) Uninstall avast premier via add/remove and follow the instructions
b) Download the avast uninstall utility, run it and allow the tool to run your computer automatically in safe mode and follow the instructions.
c) Download and install a fresh copy of Avast premier. It will do a quick start up scan and once it's done, restart your computer manually.
d) Register/enter your licence number of your avast premier
« Last Edit: May 07, 2015, 03:33:02 PM by Staticguy »
DELL Inspiron 15" 7000 Gaming, Windows 10 Home Version 21H1 (OS Build 19043.1237), Trend Micro Maximum Security 2021 (17.0.1333), Avast SecureLine VPN (5.12.5655), Windows Firewall, Unchecky 1.2