Author Topic: Garbage  (Read 13600 times)

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Offline emerecon

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Garbage
« on: May 04, 2015, 09:39:43 PM »
Avast internet security is utter rubbish, it's so bad I uninstalled after 6 Months losing half my subscription money and installed a proper antiviral (bitdefender).

I asked avast to fix the issues nothing, I asked for a refund nothing, now they have a cheek to email me asking to regain my trust by selling me their sh*t  for half price!

A word of advice  stay well clear of avast.

Offline bob3160

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Re: Garbage
« Reply #1 on: May 04, 2015, 09:44:18 PM »
Avast internet security is utter rubbish, it's so bad I uninstalled after 6 Months losing half my subscription money and installed a proper antiviral (bitdefender).

I asked avast to fix the issues nothing, I asked for a refund nothing, now they have a cheek to email me asking to regain my trust by selling me their sh*t  for half price!

A word of advice  stay well clear of avast.
Sorry you're not happy. It would have helped if you let the rest of us know what problems you had that made you think the product wasn't up to your specs.
I've used the free version since 2003 and have no regrets for choosing Avast.
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Offline Eddy

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Re: Garbage
« Reply #2 on: May 04, 2015, 10:06:12 PM »
Why do/did you think it is rubbish ?
Why uninstalling it after 6 months and not earlier ?
How did you asked avast to fix things ?
What do you want to be fixed / what is broken ?
When / how did you asked for a refund ? If you did it after 30 days, you are not entitled for a refund.

My advise, provide details when posting something.
Now you sound like someone that drove his bicycle over spikes, nails, broken glass etc and says :
"I blame the tire manufacturer for my flat tire"

Offline anjou111

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Re: Garbage
« Reply #3 on: May 05, 2015, 02:56:39 AM »
I will be switching to Bit defender or another provider as well.   

 Support services for AVAST use dishonest tactics to frighten people into purchasing support services and refuse to grant full refunds.  I called and asked for help reinstalling Avast premium that was wiped by an Avast automatic update.   The initial tech provided no help, used scare tactics to tell me the security of my computer was severely compromised and showed me an event history that showed a windows update had failed and this was severely compromising my security. (Later, I looked at the Windows update log and after initial failure to install, windows updates were successful.... )  Then "Total Support" ran a junk removal program (no surprise some junk...), reinstalled the premier that I'd payed for that an  AVAST automatic update had removed and then ran an Avast quick scan that came thru clean (as all prior Avast scans have done...)    I was told by the Sales tech that my computer would run better if I bought the service, computer would boot faster, and my security would no longer be severely compromised..... (it never was compromised...)...

The FTC has cracked down on other companies for this kind of tactic  see http://www.sitepronews.com/2015/03/13/bogus-tech-support-companies-targeted-ftc/   The quote from the article is on target with what the tech from Costa Rica did to scare me into purchasing "Total Support"

Quote
The salesperson would then launch into a scripted sales pitch while showing images of standard Windows screens (such as the Windows Event Viewer), citing them as proof that the computer is significantly damaged. After convincing the caller that their computer is in dire shape, the salesperson would proceed to pitch them security software

Attempts to get a full refund were futile.     

  (see this thread  https://forum.avast.com/index.php?topic=168618.75  ) 

Offline anjou111

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Re: Garbage
« Reply #4 on: May 05, 2015, 05:54:10 AM »
Wow-- I just called my credit card company to contest the charges for the annual "Total Support"and the customer service rep told me they have had numerous complaints about this company   This was a spontaneous, "oh yeah, we get A LOT of complaints about that company" comment..

« Last Edit: May 05, 2015, 06:03:02 AM by anjou111 »

Offline Asyn

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Re: Garbage
« Reply #5 on: May 05, 2015, 07:14:25 AM »
Support services for AVAST use dishonest tactics to frighten people into purchasing support services and refuse to grant full refunds.  I called and asked for help reinstalling Avast premium that was wiped by an Avast automatic update.   The initial tech provided no help, used scare tactics to tell me the security of my computer was severely compromised and showed me an event history that showed a windows update had failed and this was severely compromising my security. (Later, I looked at the Windows update log and after initial failure to install, windows updates were successful.... )  Then "Total Support" ran a junk removal program (no surprise some junk...), reinstalled the premier that I'd payed for that an  AVAST automatic update had removed and then ran an Avast quick scan that came thru clean (as all prior Avast scans have done...)    I was told by the Sales tech that my computer would run better if I bought the service, computer would boot faster, and my security would no longer be severely compromised..... (it never was compromised...)...
Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moroni

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Re: Garbage
« Reply #6 on: May 05, 2015, 11:03:18 AM »

Attempts to get a full refund were futile.     


Hi again!
What's your ticket ID?

Offline anjou111

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Re: Garbage
« Reply #7 on: May 05, 2015, 02:46:40 PM »
HI
i had several ticket numbers, despite my describing the deceptive practices used to scam me into purchasing Total Tech support the techs I spoke to insisted that I had to pay because the technician ran the junk ware removal program on my computer and it showed junk...., reinstalled the premier that was wiped by the avast auto update and ran an avast quick scan.  Every person I spoke to at so called customer service had "supervisory" powers, and you could not talk to anyone that actually had supervisory powers.  So supposedly the 179 charge was reduced to 119.  I did not want to agree to the 119 giving the type of scare tactics used but this was all that was offered...

When I looked at charges on my credit card , as there are reports all over the web about the company double charging and people having trouble getting them to remove charges I saw that the 179 charge was still listed. Listed as pending but still listed.  I wanted to make sure that it was removed, given the reports I'd seen.
The credit card guy told me to contest both charges because he was aware of numerous reports against the company, with variations on what I described reported.

I am disgusted with this company.   Avast should get a different service "support' company that does not use these tactics

Offline Rednose

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Re: Garbage
« Reply #8 on: May 05, 2015, 03:10:19 PM »
i had several ticket numbers

Than post them, so that moroni can look into it.

Greetz, Red.
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Offline anjou111

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Re: Garbage
« Reply #9 on: May 05, 2015, 03:11:16 PM »
It was reported to  Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager) originally and that seems to be how I got put in the ticket line

Offline anjou111

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Re: Garbage
« Reply #10 on: May 05, 2015, 03:20:04 PM »
Ticket num    Ticket ID: GPW-896-36254   

Basically I was told repeatedly that I had spent time with the tech, that some junkware was found on computer, so I must pay a one time fee, despite the fact that all I called for was to get the premier reinstalled when the guy launched into tactics telling my computer was "SEVERELY compromised"  etc etc

Every rep on the phone had "supervisory" powers....   it was a really frustrating experience as no one would acknowledge the problem with the type of scare tactics used to frighten me.

I told them I did not want the annual contract as I did not trust them given the scare tactics used to get me to purchase tech support.

And, based on what I was told about this companies tactics by the credit card company, they are not to be trusted!!


Offline Para-Noid

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Re: Garbage
« Reply #11 on: May 05, 2015, 04:00:04 PM »
We hear a lot of complaints concerning the third party support. Most complaints are about their "hard sell" tactics.
The best help can be found right here on the forums and it's free. Please keep in mind we are volunteer user and do not
work for nor are we paid by avast.

Please contact Vojta Nekvapil via his email pointed out above. Make sure you include your ticket numbers so he
can track them down.
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"Look before you leap!" Use online scanners before you click on any link.

Offline bob3160

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Re: Garbage
« Reply #12 on: May 05, 2015, 05:15:31 PM »
Reported to Moderator. Let's see if that gets you some help.
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Offline moroni

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Re: Garbage
« Reply #13 on: May 05, 2015, 06:03:54 PM »
Ticket num    Ticket ID: GPW-896-36254   


Hey anjou111,

Your ticket was created yesterday afternoon, and today morning was requested a full investigation regarding your case. I believe that due to this you haven't been given yet a final response about it.
Please give us few days to complete the investigation and we'll get back to you  :)

Offline anjou111

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Re: Garbage
« Reply #14 on: May 06, 2015, 03:41:19 AM »
I spoke with quite a few support people about the bills and the deceptive sales practices, all of whom claimed to have supervisory status when I asked to speak to a supervisor. Is EVERYONE a supervisor when you call the support line-- sure seems that way!!  Everyone who happens to answer the phone has supervisor authority!!   Probably 4 or 5 people told me they had supervisory status!!!

 I was told yesterday that I would be billed $119.   Given that all these people supposedly were supervisors, why wasn't I handed to the person who you say is reconsidering this?

I certainly hope it is being reconsidered and that deceptive sales tactics are stopped...     I suspect I am just a somewhat noisy tip of the iceberg given that the person I spoke to at my credit card company was aware of numerous disputes and problems with this  company. 
« Last Edit: May 06, 2015, 03:56:19 AM by anjou111 »