HI
i had several ticket numbers, despite my describing the deceptive practices used to scam me into purchasing Total Tech support the techs I spoke to insisted that I had to pay because the technician ran the junk ware removal program on my computer and it showed junk...., reinstalled the premier that was wiped by the avast auto update and ran an avast quick scan. Every person I spoke to at so called customer service had "supervisory" powers, and you could not talk to anyone that actually had supervisory powers. So supposedly the 179 charge was reduced to 119. I did not want to agree to the 119 giving the type of scare tactics used but this was all that was offered...
When I looked at charges on my credit card , as there are reports all over the web about the company double charging and people having trouble getting them to remove charges I saw that the 179 charge was still listed. Listed as pending but still listed. I wanted to make sure that it was removed, given the reports I'd seen.
The credit card guy told me to contest both charges because he was aware of numerous reports against the company, with variations on what I described reported.
I am disgusted with this company. Avast should get a different service "support' company that does not use these tactics