I was contacted regarding the ticket and told to call +1 866-951-7679 opt 2, then opt 2 again, which apparently is the number of the support company. When I told them that I'd been scammed into purchasing total support and that I did not want the year contract. they agreed to refund me for the year contract but only if I paid $119. because a tech spent time on my computer removed junkware, reinstalled my AVAST premium and ran an AVAST quick scan.....
Really?
??... I would like that 119. refunded.
An Avast update knocked my subscription back to free. I was scammed into the transfer to the US tech rather than simply being told how to reinstall the premium and now I have to pay $119., way more than the actual year subscription to premium for the 3 months that I have left. This is wrong...
On the AVAST web page it says
FREE 24-7 phone support. This obviously was not FREE!! All I wanted was help reinstalling and there is no use repeating how I was scammed into believing my computer was
"SEVERELY COMPROMISED" The tickets don't seem to go to Avast but rather the contracted support company.
How does one get to talk to a actual Avast person, rather than this horrid support company? PLEASE ADVISE!!!! Quote from: DavidR on May 04, 2015, 05:15:43 PM
@ moroni
What is the significance of the op2 after the telephone number ?
I ask this because that is the same number for the standard 3rd party support, whom many have had issues with trying to sell them a support contract. Previously I thought it was mentioned that they couldn't handle refunds, so there would be little point in calling them.
+1 866-951-7679 is the number for Avast Total Support. Option 1 is for support, option 2 is for billing (only for Avast Total Support billing enquires, including refunds for ATS, they can't handle other Avast products refunds)