Author Topic: Unable to Cancel Avast Subscription  (Read 12500 times)

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Re: Unable to Cancel Avast Subscription
« Reply #15 on: November 26, 2015, 04:43:56 PM »
I'm having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.

Offline DavidR

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Re: Unable to Cancel Avast Subscription
« Reply #16 on: November 26, 2015, 05:14:06 PM »
I'm having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.


Submitting multiple tickets can have the reverse effect as they are handled in a first in first out basis, but submitting another ticket you are essentially moving it to the start point again.
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Re: Unable to Cancel Avast Subscription
« Reply #17 on: November 26, 2015, 05:18:10 PM »
Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

Offline bob3160

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Re: Unable to Cancel Avast Subscription
« Reply #18 on: November 26, 2015, 05:20:57 PM »
Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.
It usually takes 7-10 business days. Just be a little patient. If you submitted your request prior to the end of the 30 days, you'll get your refund. :)
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Offline DavidR

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Re: Unable to Cancel Avast Subscription
« Reply #19 on: November 26, 2015, 05:21:28 PM »
Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

The guarantee is based on applying within the 30 days not when it is dealt with.

That said I will try and attract some attention to your ticket number/s.
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Offline bob3160

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Re: Unable to Cancel Avast Subscription
« Reply #20 on: November 26, 2015, 05:23:56 PM »
Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

The guarantee is based on applying within the 30 days not when it is dealt with.

That said I will try and attract some attention to your ticket number/s.
Already done. :)
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Re: Unable to Cancel Avast Subscription
« Reply #21 on: November 26, 2015, 05:38:07 PM »
Many thanks  ;)

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Re: Unable to Cancel Avast Subscription
« Reply #22 on: December 01, 2015, 04:59:26 AM »
My account is scheduled to renew 12/10. I have removed AVAST, because I don't need it anymore with Windows 10. I don't want to renew. Can't find a phone number. All links that are in the email sent to me are invalid. Before I deleted the software, I tried to stop a renew from my account settings in the program as well as online. My next step is my credit card company. This is ridiculous. This is a good product, but I won't recommend it if I can't get this account closed.

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Re: Unable to Cancel Avast Subscription
« Reply #23 on: December 01, 2015, 06:08:14 AM »
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Re: Unable to Cancel Avast Subscription
« Reply #24 on: December 01, 2015, 02:10:49 PM »
It's 11 days now and my ticket says still being processed. I'm trying to be patient but without any info and anyone contacting me it beginning to get frustrating. Please advise if anyone has looked at ticket number 35781 ?? And where they are with the refund ?

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Re: Unable to Cancel Avast Subscription
« Reply #25 on: December 01, 2015, 02:18:15 PM »
It is not 11 days, it is 4 days.
Each time you submit a new ticket or change a existing one you need to start counting again.
Each new ticket/change will put you back to the bottom of the stack.
It is a FiFo system.

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Re: Unable to Cancel Avast Subscription
« Reply #26 on: March 07, 2016, 12:05:29 AM »
I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a "Contact Us" link to write them. HELP. I don't dislike Avast, just running with a different product for now. What am I missing?
Follow the instructions already posted:
https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130

Yea me to.
And they never responded to any of my support tickets.
I checked that page and the cancel/manage auto renew button isn't even in the source code.
It's by design you can't cancel.


Offline Eddy

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Re: Unable to Cancel Avast Subscription
« Reply #27 on: March 07, 2016, 12:21:03 AM »
Mention your tickets numbers and the dates you submitted them here please.

And don't post in multiple threads.