Unable to Cancel Avast Subscription

[REDACTED]

I'm having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.

[DavidR]

I'm having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.

Submitting multiple tickets can have the reverse effect as they are handled in a first in first out basis, but submitting another ticket you are essentially moving it to the start point again.

[REDACTED]

Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

[bob3160]

Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

It usually takes 7-10 business days. Just be a little patient. If you submitted your request prior to the end of the 30 days, you'll get your refund.

[DavidR]

Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

The guarantee is based on applying within the 30 days not when it is dealt with.

That said I will try and attract some attention to your ticket number/s.

[bob3160]

Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.

The guarantee is based on applying within the 30 days not when it is dealt with.

That said I will try and attract some attention to your ticket number/s.

Already done.

[REDACTED]

Many thanks 

[REDACTED]

My account is scheduled to renew 12/10. I have removed AVAST, because I don't need it anymore with Windows 10. I don't want to renew. Can't find a phone number. All links that are in the email sent to me are invalid. Before I deleted the software, I tried to stop a renew from my account settings in the program as well as online. My next step is my credit card company. This is ridiculous. This is a good product, but I won't recommend it if I can't get this account closed.

[Asyn]

-> https://www.avast.com/faq.php?article=AVKB24#idt_010 (Cancel auto-renewal)

[REDACTED]

It's 11 days now and my ticket says still being processed. I'm trying to be patient but without any info and anyone contacting me it beginning to get frustrating. Please advise if anyone has looked at ticket number 35781 ?? And where they are with the refund ?

[Eddy]

It is not 11 days, it is 4 days.
Each time you submit a new ticket or change a existing one you need to start counting again.
Each new ticket/change will put you back to the bottom of the stack.
It is a FiFo system.

[REDACTED]

I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a "Contact Us" link to write them. HELP. I don't dislike Avast, just running with a different product for now. What am I missing?

Follow the instructions already posted:
https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130

Yea me to.
And they never responded to any of my support tickets.
I checked that page and the cancel/manage auto renew button isn't even in the source code.
It's by design you can't cancel.

[Eddy]

Mention your tickets numbers and the dates you submitted them here please.

And don't post in multiple threads.