Author Topic: [Solved] Avast internet connection issues  (Read 30292 times)

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Offline Haseo

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Re: Avast internet connection issues
« Reply #15 on: May 09, 2015, 06:45:44 PM »
Avast is installed on C which is my system partition where all my programs are installed. I use C and D while D is for data only (not a single program is installed on D)

Also getting some DNS client events ID 1014 that says something like this: Auth.ff.avast.com (or su.ff.avast.com, or ai.ff.avast.com) translation of the name was not completed in the required time. None of the configured DNS servers did respond.
This sounds like something related but really not sure what to do with this. And I'm getting these events on both machines.

Offline Asyn

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Re: Avast internet connection issues
« Reply #16 on: May 09, 2015, 06:51:38 PM »
Strange, that sounds like a problem with SecureDNS, but that isn't included in Avast Free...
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Haseo

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Re: Avast internet connection issues
« Reply #17 on: May 09, 2015, 06:57:34 PM »
Those DNS event logs always appear during every computer start up while those registry handles leakes always appear when I turn off computer. Looks like avast is trying to connect somewhere after each computer start up. Both of these instances are same for my main PC and laptop.

I used that installer you linked me in this topic and installed only shields (the left column in custom installation).

Offline Asyn

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Re: Avast internet connection issues
« Reply #18 on: May 09, 2015, 07:02:05 PM »
Click on the link: http://securedns.ff.avast.com/

Which result do you get..?
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Haseo

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Re: Avast internet connection issues
« Reply #19 on: May 09, 2015, 09:11:40 PM »
Click on the link: http://securedns.ff.avast.com/

Which result do you get..?
Nothing, can't open. Server not found.

Offline Asyn

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Re: Avast internet connection issues
« Reply #20 on: May 09, 2015, 09:48:10 PM »
OK, now try again here: https://securedns.ff.avast.com/
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Haseo

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Re: Avast internet connection issues
« Reply #21 on: May 09, 2015, 11:18:41 PM »
OK, now try again here: https://securedns.ff.avast.com/
Still nothing. Same result as a previous link.

Offline Asyn

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Re: Avast internet connection issues
« Reply #22 on: May 10, 2015, 08:13:59 AM »
Do you use a special DNS service like OpenDNS or similar..!?
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Haseo

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Re: Avast internet connection issues
« Reply #23 on: May 10, 2015, 09:48:11 AM »
Do you use a special DNS service like OpenDNS or similar..!?
I don't. Like I said before, this is clean windows 7 installation with only drivers, service pack 1 and few other applications - avast, mozilla, total commander, ccleaner, foobar, utorrent and the kmplayer with cccp codec pack. I didn't install anything else and definitely didn't change anything network/firewall/internet related.
« Last Edit: May 10, 2015, 09:50:20 AM by Haseo »

Offline Asyn

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Re: Avast internet connection issues
« Reply #24 on: May 10, 2015, 10:22:15 AM »
OK, guess that also means you're using a standard HOSTS file, is that correct..?
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Haseo

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Re: Avast internet connection issues
« Reply #25 on: May 10, 2015, 10:47:31 AM »
OK, guess that also means you're using a standard HOSTS file, is that correct..?
Not exactly sure what is HOSTS file or how do I know if I'm using it but I guess so if it's a part of windows by default.

Offline Asyn

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Re: Avast internet connection issues
« Reply #26 on: May 10, 2015, 10:53:50 AM »
Win 8.1 [x64] - Avast PremSec 21.5.6346.B5i [UI.645] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.81
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rychlosnek

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Re: Avast internet connection issues
« Reply #27 on: May 10, 2015, 11:29:51 AM »
There‘s problem with DNS service try change DNS to 8.8.8.8 and it’s OK

Offline Haseo

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Re: Avast internet connection issues
« Reply #28 on: May 10, 2015, 11:54:49 AM »
There‘s problem with DNS service try change DNS to 8.8.8.8 and it’s OK
Where can I change that ?

Offline rychlosnek

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Re: Avast internet connection issues
« Reply #29 on: May 10, 2015, 12:13:43 PM »
I have windows 7, this computer on left panel network, right click properties, change adapter settings, right click on adapter->properties->protocol IP version 4->DNS server