Author Topic: [Problem] Installation of Avast  (Read 4288 times)

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Offline rossieranthony

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[Problem] Installation of Avast
« on: May 09, 2015, 03:01:01 PM »
Hi,

I have a problem when I try to install avast.
The error is : "The stub cannot run installer/updater executable 'D:\Program Files\avast\setup\Sfx\instup.exe (code 0x3)"

So I used FRS and both files are attached...

Thanks for the help!

Anthony



Offline Eddy

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Re: [Problem] Installation of Avast
« Reply #1 on: May 09, 2015, 03:08:40 PM »
First remove McAfee, then try to install avast.

Removel of McAfee > http://www.ache.nl/

Clean installation of avast > https://forum.avast.com/index.php?topic=169255.msg1203279#msg1203279

Offline rossieranthony

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Re: [Problem] Installation of Avast
« Reply #2 on: May 09, 2015, 03:52:07 PM »
McAfee is uninstalled but when I try to start AvastClear, it makes the same error :The stub cannot run installer/updater executable 'D:\Program Files\avast\setup\Sfx\instup.exe (code 0x3)...

It seems to be a problem with an old folder that I cannot remove.

Offline essexboy

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Re: [Problem] Installation of Avast
« Reply #3 on: May 09, 2015, 04:12:11 PM »
OK run this fix, if you still have the same problem I may need to remove Avast from safe mode and then try a re-install.  McAfee is the problem at the moment

 CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk [2015-02-06]
ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.8.150\SSScheduler.exe (McAfee, Inc.)
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
FF HKU\S-1-5-21-1435361208-1084383702-1917535491-1001\...\Firefox\Extensions: [{e4f94d1e-2f53-401e-8885-681602c0ddd8}] - C:\ProgramData\McAfee Security Scan\Extensions\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi
FF Extension: McAfee Security Scan Plus - C:\ProgramData\McAfee Security Scan\Extensions\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi [2014-04-04]
S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.8.150\McCHSvc.exe [289256 2014-04-09] (McAfee, Inc.)
Task: {5A5CBD92-D303-4AA3-90BC-555D26EF1695} - \AutoKMS No Task File <==== ATTENTION
'D:\Program Files\avast
C:\ProgramData\McAfee Security Scan
C:\Program Files\McAfee Security Scan
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

Offline rossieranthony

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Re: [Problem] Installation of Avast
« Reply #4 on: May 09, 2015, 04:25:03 PM »
Thanks for the help!
But I just fixed it

The only problem was a folder with avast file. First I coudn't delete the folder but then I did it in the safe mode. After that no problem with the installation!

Have a nice weekend!

Offline Pondus

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Re: [Problem] Installation of Avast
« Reply #5 on: May 09, 2015, 04:32:46 PM »
You still need to uninstall McAfee ..... Recomended to follow essexboys advice