i'm in the same situation as most that have replied to this post. i purchased avast premium for 3 computers , and grime fighter for one computer yesterday, total cost $ 75.05. attempted to run grime fighter last night, ran for 8 hours, stuck on the screen that stated ":your pc is now asleep, "were calling in ............ . i then contacted tech support and was informed by "kristy" that since my operating system was "windows xp" that i would need a "windows tech support" to clean up any malware that might be causing the problem. she knew as do i, that windows xp is no longer supported by microsoft, but she explained that avast have "xp techs" that could fix the problem for a price. my comment is, why would i pay for support for a problem with my pc that avast premium and grime fighter should fix for me. iv'e sent several "tickets to support with no response. any body have any advise , thoughts, opinions about this?