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Author Topic: Subscription Issue  (Read 2906 times)

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Subscription Issue
« on: May 08, 2015, 09:30:45 PM »
I subscribed with Avast in February with a free trial.  Money was deducted from my account in March and then was removed again in April. What do I need to do to get a refund for April?  Nobody is responding to my tickets.
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Offline bob3160

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Re: Subscription Issue
« Reply #1 on: May 08, 2015, 09:34:32 PM »
Welcome to the forum. :)
Sorry your having a problem. One ticket only....
Every time you request a new one, you start the process all over again.
Post your last ticket # here and I'll alert a Moderator to help speed things up.
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Re: Subscription Issue
« Reply #2 on: May 09, 2015, 01:36:30 AM »
Hi, I'm sorry.  I didn't hear back from anyone and I didn't know how it worked. I'm on a limited income and losing that money really hurt. I was a tad frantic.  This is the last ticket number that I have.... #FHB-305-38096  Thank you so much for your help!  :)

Terri
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Offline DavidR

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Re: Subscription Issue
« Reply #3 on: May 09, 2015, 02:47:02 PM »
I have reported this, hopefully it will get the required attention.
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Re: Subscription Issue
« Reply #4 on: May 09, 2015, 07:15:36 PM »
Thank you so much. 
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Offline DavidR

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Re: Subscription Issue
« Reply #5 on: May 09, 2015, 07:53:52 PM »
You're welcome.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Subscription Issue
« Reply #6 on: May 11, 2015, 10:43:02 AM »
I noticed upon received my Citibank billing statement that an amount of USD 64.99 transaction deducted into my credit card. Written as DRI AVAST SOFTWARE orderfind comIE charge to me dated 15April 2015..I never never do any transaction nor an extension of my expired Avast Anti Virus. Actually, I already terminated the program software of my expired subscription...Now, I need my money back, please assist.

Lauro B. Hernandez Jr. (registered name) email address junpeb@yahoo.com
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Offline Asyn

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Re: Subscription Issue
« Reply #7 on: May 11, 2015, 10:46:54 AM »
Quote from: junpeb on May 11, 2015, 10:43:02 AM
Now, I need my money back, please assist.
Submit a ticket: https://support.avast.com/Tickets/Submit
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Offline bob3160

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Re: Subscription Issue
« Reply #8 on: May 11, 2015, 04:29:13 PM »
Quote from: Asyn on May 11, 2015, 10:46:54 AM
Quote from: junpeb on May 11, 2015, 10:43:02 AM
Now, I need my money back, please assist.
Submit a ticket: https://support.avast.com/Tickets/Submit
And don't post your email address on an open forum unless you enjoy receiving lots of Spam....
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet
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