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Author Topic: AVAST BILLING CUSTOMER SERVICE  (Read 2812 times)

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Offline jbizbauman

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AVAST BILLING CUSTOMER SERVICE
« on: May 14, 2015, 01:20:21 PM »
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« Last Edit: February 01, 2021, 02:47:57 AM by jbizbauman »
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Offline Asyn

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Re: AVAST BILLING CUSTOMER SERVICE SUCKS
« Reply #1 on: May 14, 2015, 01:29:57 PM »
Quote from: jbizbauman on May 14, 2015, 01:20:21 PM
ALL I CAN DO IS FILL OUT A TICKET WHICH GETS ME NOWHERE.
Post your Ticket-ID.
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Offline Rednose

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Re: AVAST BILLING CUSTOMER SERVICE SUCKS
« Reply #2 on: May 14, 2015, 02:06:31 PM »
Hi jbizbauman, welcome to the forum :)

Do I understand you correctly, that you bought a license for three computers, but only need it for one ?
You indeed have to fill out a Ticket : https://support.avast.com and/or, if you already have done that, post your Ticket-ID here.
Than we can put this forward :)

Oh, and although I can understand your emotions, please don't post in cap's !

Greetz, Red.
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Offline moroni

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Re: AVAST BILLING CUSTOMER SERVICE SUCKS
« Reply #3 on: May 14, 2015, 03:10:26 PM »
Hi jbizbauman!

Quote from: jbizbauman on May 14, 2015, 01:20:21 PM
WOULD SOMEONE PLEASE LOOK AT MY ACCOUNT AND TELL ME WHAT IS WRONG. LET ME TELL YOU. I HAVE THREE LICENSES FOR ONE COMPUTER AND I AM GETTING THE RUN AROUND TRYING TO BE REFUNDED. I HAVE BEEN COMPLANING ABOUT THIS FOR MONTHS AND YOU STILL CAN NOT FIGURE THIS OUT? YOU ARE STEALING MY MONEY.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1


That ain't true. We have been actively replying to every single offensive message you have sent through our ticket system. Note that you purchased one license in November 10, another in December 28, and a third one on December 29. As you contacted us first time in March 6, unfortunately the 30-days refund window had passed. We offered you to consolidate all your purchases towards a single extended license, offer that you rejected as per your message on May 5.
Your ticket was after that closed due to the vulgar language used in the later replies, which our representatives are not paid to read :)

The option to consolidate your licenses is still valid  ;)
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