Avast pro blocking access to www.digikey.com

[REDACTED]

Im using Avast pro
2015.10.2.2218
virus definitions 150511-1

Avast started blocking www.digikey.com for no reason
I can ping using command prompt but chrome gives a timed out error

added to the exclusions list in the web shield still no luck

only work when I turned off Avast

anybody knows a work around to this?

thanks

[Asyn]

You can report a possible FP here: https://www.avast.com/contact-us.php?subject=VIRUS-FILE

[HonzaZ]

Hi,
I can access the website without any problem. Can you paste a printscreen of Avast message, please?

[REDACTED]

Im not getting any messages from Avast,
Following is happening
when I try to access www.digikey.com

with Avast ON




with Avast OFF

[Eddy]

What happens if you try to access the website with another browser ?

[REDACTED]

IE gives the same error

but if i use the Tor browser it loads the site with Avast ON

[HonzaZ]

Try restarting Avast service (or your computer, might be easier). Sometimes Avast remembers that this was blocked, so it cuts connection without complaining to the user - this is intended.

[REDACTED]

I tried restarting few times with and without avast disabled,
still got the same results.

[REDACTED]

found something but may not be the correct answer,
there is a "secure DNS" option enabled in the Active protection if I disable this,
Avast doesn't block the site.

so is it something to do with Avast DNS?

but i have set my DNS to google DNS (8,8,8,8 8,8,4,4) in my connections

Does Avast overwrite my default DNS?

[HonzaZ]

Yes, that is precisely the role of Secure DNS.

"... Avast SecureDNS provides an encrypted connection between your web browser and Avast's own DNS server..."
(from here: https://www.avast.com/faq.php?article=AVKB44#idt_409)

I have no idea why using a different DNS server would provide different results, and if I can access the domain (using SecureDNS, therefore Avast's DNS as well)...

[REDACTED]

The issue has gone away now,
Don't know what really caused the issue,

Thank you all for quick help!!!

[bob3160]

The issue has gone away now,
Don't know what really caused the issue,

Thank you all for quick help!!!

Must have been one of those Computer Gremlins