Author Topic: File Reputation Warning  (Read 7040 times)

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File Reputation Warning
« on: October 17, 2015, 06:29:31 PM »
My managed pc's frequently receive File Reputation Warnings for Windows Update, like on the image below:



From reading other threads this seems to be normal, but I was wondering if there is a setting in the Business Portal which prevents this from happening.

Offline Jeff.S

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Re: File Reputation Warning
« Reply #1 on: October 26, 2015, 05:42:52 PM »
Hi,

In the portal, network>settings>template you use>advanced
Select customize for the webshield and under the main settings "warn when downloading files with poor reputation".
keep in mind this could open up the possiblity to download an infection. The reputation detections are based off how many users have accepted/trusted the download. After a period of time and enough users allow the file and no detection is made, the file will be removed from the reputation list. This is done to help prevent zero day threats.

Thanks!

Jeff

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Re: File Reputation Warning
« Reply #2 on: November 03, 2015, 07:17:32 AM »
Something about this doesn't sit right for me. 

I'd have thought a true Windows Update would have a Microsoft Signed digital signature, whereas that screenshot does not.  Shouldn't Windows Updates ALWAYS be reputable, regardless of the Webshield warning setting?


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Re: File Reputation Warning
« Reply #3 on: November 03, 2015, 02:43:52 PM »
To me stopping the poor reputation file warning is a bit heavy handed. We used to get the same WU files warnings on our managed WSUS server for "new" updates that just got published and if those were approved for distribution to the clients, the warning was showing also on our end point machines.

Would it not be wiser to just add the Windows Update URLs to the exclusion list?

Offline Eddy

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Re: File Reputation Warning
« Reply #4 on: November 05, 2015, 12:19:10 PM »
The warning will not been shown if more people that are using avast have downloaded the file.

Adding the url's is not a good idea.
Someone with a bit of knowledge can spoof them.
This means you will see no warning at all, but you do receive a file from a non trusted source.

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Re: File Reputation Warning
« Reply #5 on: November 05, 2015, 02:49:02 PM »
Hi Eddy!

Can you clarify your suggestion for addressing the reputation warning concern? I think that adding a DeepScreen exception based on URL is safer than altogether disabling the reputation service, which was the other proposed suggestion. The file scanner would still go over the file. Some files distributed over WU managed services are very rare, they are not only or always the same files as those given to home users as they can be updates to very esoteric and/or old MS products and may never go over the threshold for downloads for being "popular".

Further, wouldn't spoofing a URL require tempering with the DNS service? If the bad guys manage to intercept and/or forge your communication with the DNS service, the battle is already over.

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Re: File Reputation Warning
« Reply #6 on: November 11, 2015, 12:45:01 AM »
I'm starting to see this today as well on version 10.2.2505.  This is concerning me as Windows Update should always be a trusted site and digitally signed.

And "the warning will not been shown if more people that are using avast have downloaded the file..." doesn't make sense here either, as it's Windows Update.  Hundreds of thousands of people (or millions) are downloading the update.

Offline Eddy

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Re: File Reputation Warning
« Reply #7 on: November 11, 2015, 01:35:11 AM »
Quote
This is concerning me as Windows Update should always be a trusted site and digitally signed.
Let's see..
1]
Windows updates are not a website.
Those are two different things.

2]
Windows is not signing all their files.
In fact they only sign a real small amount of their files.
Quote
And "the warning will not been shown if more people that are using avast have downloaded the file..." doesn't make sense here either, as it's Windows Update.
It does perfectly make sense.
avast checks how many of their users have downloaded that particular update.
Do you really think all 200+ million of avast users are downloading the update within seconds after it has been released?
MS, just as avast and many others, role out updates to people spread out over a certain time period to avoid overload on the servers.
That means that it will take some time that everyone will (or can) get the update.

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Re: File Reputation Warning
« Reply #8 on: November 11, 2015, 05:38:59 PM »
I see your points.  However, when a new Avast update rolls out, I doubt the first few users to receive it have a File Reputation Warning.  The software assumes that an update coming from Avast is okay.  The same should be said for Windows Update.

Offline -midnight

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Re: File Reputation Warning
« Reply #9 on: November 11, 2015, 06:06:41 PM »
I got a warning like this last evening many hours after installing win updates.  I was sitting in my office watching TV,  not doing anything with my computer when it popped up.  I didn't take a screenshot but I do remember it saying something about Chrome which I don't and will never use.  I aborted the connection.

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Re: File Reputation Warning
« Reply #10 on: December 09, 2015, 07:05:41 PM »
Now that it's Patch Tuesday, I'm getting users all over my company with file reputation warnings for http://xxxxxxxx.download.windowsupdate.com/x/x/xxxxx   (where x's are different values per user, probably different load balanced servers).

It's very confusing for the users, so I'd like to put an exception in the settings to allow anything from download.windowsupdate.com.  How to I properly format that exclusion?

http://*.download.windowsupdate.com*
or
download.windowsupdate.com*
or
*.download.windowsupdate.com

Thanks!