anti theft locked me out my phone

[REDACTED]

Hello
I got locked out from my phone with the siren and the "this phone has been lost or stolen" message, for apparently no reason.
It happened just after I activate avast secure VPN ( not sure if there is a connection between the 2 though)
Once locked it asked me my google account password but that didn't work ( I'm sure I put the right one!!!)
and with the siren still ringing, it let me  in ( I could move through my apps) and it stopped ringing just when I selected "locked phone" from the 'notification shade' menu and entered my avast pin....

[RailroadT]

My android phone is currently locked too.  When I turn it on I get the voice message and siren.  However, I only had the option to send a recovery PIN, which seemed to go into cyberspace.  I did not receive a text message on the secondary mobile phone.  I have submitted a support ticket, but have not received a reply yet, and cannot use the phone at all.  I have also signed in to my avast! Account through avast! Internet Security and checked the FAQS, but have not been able to find anything useful.  Any help would be appreciated.

[Eddy]

Login to https://my.avast.com and set the phone as found or use the sms command for it.
http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf

[REDACTED]

Hello, if your device is connected to my.avast.com, you can unlock it remotely. In case you've forgotten your PIN, click on Recovery PIN, which will be sent to your recovery number.