Same here. Called the toll free customer support. First I was told some AntiVirus program was interfering with the activation (Avast interfering with its own product? I asked). Then I was told that it would not run on a Mac, and would not believe me when I said I had been running the free trial for a week. When I asked to escalate to someone who knew the product, he refused and referred me the Avast support web site.
I was not able to find any VPN tech support --- just the user forum.
Anyway, I went to my payment service to resolve/ reclaim my money. There was an *immediate* response that said vender had chosen not to dialogue and my complaint was escalated from complaint to claim.
Too bad that there are such a bunch of incompetents somewhere in the Avast business chain ----
I tested for speed, server selection, checked my address and apparent locations, tried assorted programs and sites that responded to geolocation changes.
I even got assorted security check verifications because of my "new" locations.
The VPN seemed to do everything I wanted, without me having to play geek to set it up.