Author Topic: Auto-renewal license?  (Read 3382 times)

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Offline wizzlbang

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Auto-renewal license?
« on: May 15, 2015, 12:42:12 AM »
I just now noticed my avast Pro antivirus license it set to auto-renewal, I swear that wasn't there before and i don't remember ever signing up for it, how did it get like that and how do I cancel it?

Offline schmidthouse

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Re: Auto-renewal license?
« Reply #1 on: May 15, 2015, 12:46:08 AM »
Did you use the "Search" function?
Dozens of topics> "Cancel Auto Renewal"
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Offline wizzlbang

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Re: Auto-renewal license?
« Reply #2 on: May 15, 2015, 01:16:14 AM »
I'm more concerned with the fact that it seemed to pop up out of nowhere, I know for a fact my license did NOT say 'auto-renewal license' under it before.

Offline Rednose

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Re: Auto-renewal license?
« Reply #3 on: May 15, 2015, 01:28:20 AM »
Hi wizzlbang :)

The auto-renewal is an opt-out when you order an Avast! paid license.
Behind the scene, there are some of us Evangelists who have made comments on this as well.
But you can look at/change the auto-renewal yourself here https://www.avast.com/find-order

Greetz, Red.
« Last Edit: May 15, 2015, 01:37:10 AM by Rednose »
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Offline wizzlbang

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Re: Auto-renewal license?
« Reply #4 on: May 15, 2015, 01:42:15 AM »
How do I figure out my order number?

Offline schmidthouse

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Re: Auto-renewal license?
« Reply #5 on: May 15, 2015, 01:47:47 AM »
You would have received a purchase email stating all the information required to activate Avast Pro and access your account
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.7.2422b/Secureline v.5.6.4982/ADU v.20.1b/VS 5.77/ASB v.84b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.7.2422b/ADU v.20.1b/ASB v.84b/SANDBOXIE/Prey Project/HotSpot Shield vpn
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline wizzlbang

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Re: Auto-renewal license?
« Reply #6 on: May 15, 2015, 01:58:05 AM »
Thank you for the quick response, found the email. looks like I didn't opt out of auto renewal, no idea why it only showed up in my license information just now.

Offline schmidthouse

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Re: Auto-renewal license?
« Reply #7 on: May 15, 2015, 02:04:05 AM »
Thank you for the quick response, found the email. looks like I didn't opt out of auto renewal, no idea why it only showed up in my license information just now.

You're welcome, 
Glad to see things have resolved. The auto renewal in automatically engaged and Unfortunately one has to search out where to change that option to "not auto renew"
Frankly, it should be 'opt in' .......not 'opt out' meaning you have to manually change it.
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.7.2422b/Secureline v.5.6.4982/ADU v.20.1b/VS 5.77/ASB v.84b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.7.2422b/ADU v.20.1b/ASB v.84b/SANDBOXIE/Prey Project/HotSpot Shield vpn
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline Petria

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Re: Auto-renewal license?
« Reply #8 on: July 13, 2015, 03:39:04 AM »
I was never notified about auto-renewal. I checked my email, and the first notice I received from Avast was telling me I had been charged [six days BEFORE the renewal date]. That's when I discovered the "opt-out" opton [after searching an hour]. I changed it, but I had already been charged. It's STILL before the renewal date, but I can't find how to cancel the renewal. What a scam!

Offline amietta1

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Re: Auto-renewal license?
« Reply #9 on: October 31, 2015, 11:34:54 AM »
You would have received a purchase email stating all the information required to activate Avast Pro and access your account

What if the email got lost? Is there any other way to retrieve the order number?

Offline schmidthouse

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Re: Auto-renewal license?
« Reply #10 on: October 31, 2015, 04:15:33 PM »
You would have received a purchase email stating all the information required to activate Avast Pro and access your account

What if the email got lost? Is there any other way to retrieve the order number?

You could Contact Avast support: 
 http://support.avast.com > Submit a Support Ticket, explain your situation and include email address and pertinent information.
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.7.2422b/Secureline v.5.6.4982/ADU v.20.1b/VS 5.77/ASB v.84b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.7.2422b/ADU v.20.1b/ASB v.84b/SANDBOXIE/Prey Project/HotSpot Shield vpn
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline Asyn

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Re: Auto-renewal license?
« Reply #11 on: October 31, 2015, 04:16:02 PM »
What if the email got lost? Is there any other way to retrieve the order number?
Submit a ticket: https://support.avast.com/support/tickets/new
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