Author Topic: avast cannot be uninstall  (Read 3999 times)

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Offline jalterweb

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avast cannot be uninstall
« on: May 16, 2015, 06:23:28 PM »
hello
trying to uninstall free antivirus fail with the following error log

16:13:55Infoinstcont[3112,1752]--
16:13:55Infoinstcont[3112,1752]2015/05/16 16:13:55 START: Avast installer/updater
16:13:55Infoinstup[3112,1752]Command: '"C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall'
16:13:55Infoinstup[3112,1752]CPU: Intel(R) Core(TM) i3-4000M CPU @ 2.40GHz,4
16:13:55Infoinstup[3112,1752]OS: Windows 7 SP1 x64
16:13:55Infoinstup[3112,1752]Memory: 37% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4112964/4194176K free
16:13:55Infoinstup[3112,1752]DISKs: C:\ - 121GB free / 448GB total
16:13:55Infoinstup[3112,1752]DISKs: Q:\ - 5GB free / 15GB total
16:13:55Infoinstup[3112,1752]Running module version: instup.exe - '10.0.2208.712'
16:13:55Infoinstup[3112,1752]Running module version: Instup.dll - '10.0.2208.712'
16:13:55Infosimutex[3112,1752]Checking for the mutex ownership.
16:13:55Infosimutex[3112,1752]The mutex is signaled. We are owners of the mutex.
16:13:55Infoinstup[3112,1752]Loading product state
16:13:55Infoinstup[3112,1752]Guid = d87874e5-b6df-4681-aaea-e1db3f226767, Created = unknown
16:13:55Infoinstup[3112,1752]Persistent Guid = b4243af7-c014-4633-b27e-41a656efc82d, Created = 23:42:15 31.01.2015
16:13:55Infoinstup[3112,1752]ProductId =
16:13:55Infoinstup[3112,1752]Edition = 1
16:13:55Infoinstup[3112,1752]Installed Part info:
16:13:55Infoinstup[3112,1752]Latest Part info:
16:13:55Errorregistry[3112,1752]RestoreFileFromRegistry: CreateFile for 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' has failed with code 0 (0x00000000) [The operation completed successfully.].
16:13:55Infoguiwizard[3112,1752]Running module version: HTMLayout.dll - '3.3.2.146'
16:13:55Infoguiwizard[3112,1752]Loaded module version: C:\Program Files\AVAST Software\Avast\Setup\HTMLayout.dll - '3.3.2.146'
16:13:55Infoguiwizard[3112,1752]Setup gui was successfully started.
16:13:59Erroravast_connector[3112,1752]Create: LoadLibraryEx('Aavm4h.dll') has failed with code: 14001 (0x000036B1) [The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.]
16:13:59Infoinstupcore[3112,1752]Product uninstallation has started.
16:14:27Erroravast_connector[3112,1752]Create: LoadLibraryEx('AavmRpch.dll') has failed with code: 14001 (0x000036B1) [The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.]
16:14:27Infoservers[3112,1752]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
16:14:27Infoservers[3112,1752]ChooseServer: selected server 'Download j1431574 AVAST9 Server' with current url 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' of type 'URL_TYPE_STATS'.
16:14:28Infostats[3112,1752]Statistics sent to url 'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' with return status 39174 (0x00009906) [] and http code 403.
16:14:29Infostats[3112,1752]StreamBack statistics submit done.
16:14:29Errorinstup[3112,1752]The product definition (gpb) was not initialized properly. Setup cannot continue.



in event viwer i get the following
Log Name:      Application
Source:        SideBySide
Date:          16/5/2015 7:14:27 μμ
Event ID:      59
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      l540
Description:
Activation context generation failed for "C:\Program Files\AVAST Software\Avast\AavmRpch.dll".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_policy.11.0.avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_b2556b4035446b41.manifest" on line 0. Invalid Xml syntax.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SideBySide" />
    <EventID Qualifiers="49409">59</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-16T16:14:27.000000000Z" />
    <EventRecordID>168151</EventRecordID>
    <Channel>Application</Channel>
    <Computer>l540</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Program Files\AVAST Software\Avast\AavmRpch.dll</Data>
    <Data>C:\Windows\WinSxS\manifests\x86_policy.11.0.avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_b2556b4035446b41.manifest</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

please advice
thnks

Offline Asyn

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Re: avast cannot be uninstall
« Reply #1 on: May 16, 2015, 06:26:49 PM »
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
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