Author Topic: Printer  (Read 11439 times)

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Offline blowtorch73

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Printer
« on: May 17, 2015, 02:59:39 PM »
Since an Avast update, my wife has been unable to print off. Could that update be the cause of the problem or is it just a coincidence?

Offline bob3160

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Re: Printer
« Reply #1 on: May 17, 2015, 03:01:58 PM »
What error messages is she getting ???
What OS, What printer and what version of Avast ???
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Offline blowtorch73

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Re: Printer
« Reply #2 on: May 17, 2015, 03:09:10 PM »
Windows 8.1 EpsonXP312, and Avast Internet Security.
« Last Edit: May 18, 2015, 10:53:39 PM by blowtorch73 »

Offline bob3160

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Re: Printer
« Reply #3 on: May 17, 2015, 03:12:07 PM »
Windows ??? XP, 7, 8.1,10 ???
Is this a shared printer ???
What error messages are you getting ???

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Offline blowtorch73

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Re: Printer
« Reply #4 on: May 17, 2015, 03:20:24 PM »
The message roughly stated that her laptop couldn't connect with the printer.

Offline bob3160

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Re: Printer
« Reply #5 on: May 17, 2015, 03:27:56 PM »
The message roughly stated that her laptop couldn't connect with the printer.
Is the printer setup for sharing and, is the laptop finding the printer ???
(Please remember, I'm not sitting in front of your computer so you need to give me as much information as possible. )
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Offline blowtorch73

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Re: Printer
« Reply #6 on: May 17, 2015, 03:31:16 PM »
Windows ??? XP, 7, 8.1,10 ???
Is this a shared printer ???
What error messages are you getting ???
W8.1
Shared in the sense that it is used wirelessly by various family members.
« Last Edit: May 18, 2015, 10:55:39 PM by blowtorch73 »

Offline bob3160

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Re: Printer
« Reply #7 on: May 17, 2015, 03:40:12 PM »
Here's what my shared Epson printer looks like:

Was the driver installed on your wife's Laptop ??? Is that computer finding the printer ???
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Offline blowtorch73

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Re: Printer
« Reply #8 on: May 17, 2015, 04:48:42 PM »
Hi. I don't have access to the laptop at the moment but can tell you that all members of the family can print from the Epson wirelessly. Until a few days ago, my wife was printing from her laptop without problem. Using my iPad, I can still print without problems.

Offline blowtorch73

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Re: Printer
« Reply #9 on: May 17, 2015, 04:51:27 PM »
Hi. I don't have access to the laptop at the moment but can tell you that all members of the family can print from the Epson wirelessly. Until a few days ago, my wife was printing from her laptop without problem. Using my iPad, I can still print without problems.

Offline bob3160

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Re: Printer
« Reply #10 on: May 17, 2015, 04:54:16 PM »
When you get access to the laptop, refer back to my post and see if the laptop finds, the printer.
If not, is sharing set up properly ?
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Offline iroc9555

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Re: Printer
« Reply #11 on: May 17, 2015, 05:58:10 PM »
One thing you have to make clear is what Avast you are running. Your answer to Bob was Avast Pro, but your signature says AIS.

If you got AIS you have to open Avast Firewall in Options. There is a section about System Rules and Allow Windows to share files and printers. Sorry I can't be more specific but it has been a while I used AIS.
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Offline blowtorch73

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Re: Printer
« Reply #12 on: May 17, 2015, 09:51:20 PM »
One thing you have to make clear is what Avast you are running. Your answer to Bob was Avast Pro, but your signature says AIS.

If you got AIS you have to open Avast Firewall in Options. There is a section about System Rules and Allow Windows to share files and printers. Sorry I can't be more specific but it has been a while I used AIS.
Although I still don't have access to the laptop, I believe you are right and my wife does have AIS. IF so, will follow your advice.

Offline blowtorch73

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Re: Printer
« Reply #13 on: May 18, 2015, 04:56:55 PM »
Here's what my shared Epson printer looks like:

Was the driver installed on your wife's Laptop ??? Is that computer finding the printer ???

Have the laptop in front of me now and the properties window has only 3 table; General, Hardware and Web Services. No sign of 'sharing' choices.

Offline bob3160

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Re: Printer
« Reply #14 on: May 18, 2015, 05:14:35 PM »

Control Panel> Devices and Printers> Right Click your printer > Select Printer Properties:





Once you do that you should see the following for your printer:
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