Author Topic: aswOfferTool.exe - Application Error  (Read 9482 times)

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Offline drfisher

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aswOfferTool.exe - Application Error
« on: May 17, 2015, 06:31:14 PM »
I'm getting an error wiht Avast Free Edition every time I boot into Windows 7. Using the latest download and program is fully up-to-date. I gather this is something to do with the Chrome installation 'offer' which I always refuse at installation.

[aswOfferTool.exe - Application Error[/b]
The exception Illegal Instruction
An attempt was made to execute an illegal instruction.
(0x000001d) occurred in the application at location 0x6abf4472.
Click on OK to terminate the program.

I've run the repair option in Add / Remove Programs - no change.
I've run avastclear and reinstalled Avast - no change.
Searched registry for aswOffer - nothing.
Searched pc files for aswOffer - nothing.
Nothing in msconfig Startup about this either.
I use Avast Free on other PC's without a problem, just this one.
I'm fed up of looking for a fix and wasted enough time on it - any suggestions before I dump Avast once and for all?
« Last Edit: May 17, 2015, 09:51:44 PM by drfisher »

Offline davexnet

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Re: aswOfferTool.exe - Application Error
« Reply #1 on: May 18, 2015, 06:27:40 AM »
What kind of CPU do you have in your PC?
Is the PC a recent model ?
AMD FX-4300 4GB DDR3
avast free 2279 (Windows XP), MBAM free

Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #2 on: May 18, 2015, 08:09:15 AM »
In this PC it's an Athlon 2000+ (Thouroughbred) 1.66GHz.

Offline radil

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Re: aswOfferTool.exe - Application Error
« Reply #3 on: May 18, 2015, 01:09:48 PM »
Hi,

Can you take a screenshot with an error?

Also, can you prepare Support Package and send me an ID of your package, please?


Thanks for your response.
Jan Radil
Junior QA Engineer

Avast Team

Offline Rednose

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Re: aswOfferTool.exe - Application Error
« Reply #4 on: May 18, 2015, 02:22:12 PM »
OS: Win 10 / iOS 14 / Debian 10 / Tails 4
Real Time: Avast Premium Security
On Demand: Malwarebytes
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Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #5 on: May 23, 2015, 05:57:38 PM »
Screeenshot attached.

Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #6 on: May 23, 2015, 06:06:31 PM »
Support File ID: GVNEX

Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #7 on: May 28, 2015, 07:37:18 PM »
Any response to this error?  I supplied the screenshot and support file as requested?

Offline mchain

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Re: aswOfferTool.exe - Application Error
« Reply #8 on: May 29, 2015, 10:18:10 PM »
I've notified team member radil that you've supplied requested information.  Expect a reply soon.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.10.2442 (build 20.10.5824.618) UI version 1.0.591.

Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #9 on: June 04, 2015, 09:34:46 PM »
Thanks mchain,  but looks like this question has dropped off the end of the pier!

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #10 on: June 04, 2015, 10:56:49 PM »
@drfisher
Hi!

You're not alone. 'Thoroughbred' seems to be special. You have '2000+' with 1.66 GHz. So was my ASUS 'A7V880' (see in my sig) until I pushed it up to '2200+' with 1.8 GHz.
Now I'm waiting for a fix since March.

HDW

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #11 on: June 04, 2015, 11:37:48 PM »
aswOfferTool.exe - Application Error
(0x000001d) occurred in the application at location 0x6abf4472.

The first address (0x000001d) should be '0xc000001d'! If you proof the location of the application, you will see, that only the digits 4 to 6 changed (--> 2 Screenshots).
 ;)
HDW

Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #12 on: June 05, 2015, 08:02:52 AM »
Thanks HDW.
You're right of course, it's 0xc000001d.
So, is this likely to just be an issue with Thouroughbred?  It's worked okay on this sytem before, so there must have been a change with Avast which is causing the error.

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #13 on: June 05, 2015, 09:35:43 PM »
1. Thanks HDW.
2. You're right of course, it's 0xc000001d.
3. So, is this likely to just be an issue with Thouroughbred?
4. It's worked okay on this sytem before, so there must have been a change with Avast which is causing the error.

1: You're welcome.  :)
2: Thank you for confirming.
3: Seems so. For all other systems on several machines are running fine.
4: So it was on this machine!

The only we can do is waiting for the answer of radil.
 ;)
HDW

Offline davexnet

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Re: aswOfferTool.exe - Application Error
« Reply #14 on: June 06, 2015, 06:47:36 PM »
I think "1d" is the illegal instruction "code", not an address.  It's weird most users are running just fine on various
flavors of Athlon XP.  As far as I know they all support SSE instructions but not any of the later extensions.

At first glance it would appear that either avast tried to execute an instruction that did not exist on those old CPU's
or there was some other error and the program took a wild branch and tried to execute garbage.

either way, I'm surprised we haven't got a answer from the avast team by now.
« Last Edit: June 06, 2015, 06:59:22 PM by davexnet »
AMD FX-4300 4GB DDR3
avast free 2279 (Windows XP), MBAM free