Author Topic: aswOfferTool.exe - Application Error  (Read 9490 times)

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Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #15 on: June 07, 2015, 08:56:05 PM »
At first glance it would appear that either avast tried to execute an instruction that did not exist on those old CPU's
or there was some other error and the program took a wild branch and tried to execute garbage.

either way, I'm surprised we haven't got a answer from the avast team by now.

If you read the error message of 'aswOfferTool.exe': The exception "unknown software exception" occurred in THIS tool at (address)!!!
As 'address' changed only in the digits 4 to 6, it seems to me, that we have a hiking (wandering) bug within a big system (avast).

HDW
« Last Edit: June 07, 2015, 08:58:48 PM by HDW38 »

Offline mchain

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Re: aswOfferTool.exe - Application Error
« Reply #16 on: June 08, 2015, 07:53:12 AM »
@ HDW38,

You've already checked your system memory using something like this?  http://www.memtest.org/

I'd check memory by running program overnight and check it in the morning to see if any memory errors come up.  If they do, you can't miss them.  They will be posted in red colour.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #17 on: June 08, 2015, 10:18:43 PM »
@mchain

Yes, of course. There are several possibilities for German systems. At home I have another machine running W7 ult SP 1 (with 1 GB RAM only) and 'avast free 10.2.2218' without any issue!


Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #18 on: June 09, 2015, 11:51:55 PM »

... only to keep it alive.


Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #19 on: June 11, 2015, 09:34:51 PM »

aswOfferTool.exe: Not running today  or  not running anymore???

HDW

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #20 on: June 12, 2015, 06:22:09 PM »

So sorry, it's back again!!!


Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #21 on: June 12, 2015, 09:37:25 PM »

And another one today!!!


Offline drfisher

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Re: aswOfferTool.exe - Application Error
« Reply #22 on: June 14, 2015, 03:22:59 PM »
mchain - ran memtest as suggested, but no errors as I expected.

I think I'm going to give up with this system and remove Avast, it obviously doesn't like something and I'll assume the support team have no ideas or they would have made a suggestion. I'm kinda disappointed that they couldn't even reply after requesting information, but I guess that running their software on such a dated system isn't very important to them.

Thanks for everyone's advice and interest, I hope you have more luck solving this error than I did.

Offline mchain

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Re: aswOfferTool.exe - Application Error
« Reply #23 on: June 15, 2015, 03:33:36 AM »
Was worth a try.  At least your memory hardware was found good.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #24 on: June 18, 2015, 11:24:33 PM »

Not to forget!!!


Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #25 on: June 19, 2015, 12:36:54 AM »

After updated to '10.3.2219' remained this error.


Offline drake127

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Re: aswOfferTool.exe - Application Error
« Reply #26 on: June 19, 2015, 01:50:29 AM »
Alright, can you create process dump of aswOfferTool? It's possible to do it in the Task Manager righ-clicking the process.

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #27 on: June 19, 2015, 12:20:49 PM »

Done. Where to post, here?


Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #28 on: June 19, 2015, 02:20:36 PM »
@drake127

Got it?
 ;)
HDW

Offline HDW38

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Re: aswOfferTool.exe - Application Error
« Reply #29 on: June 19, 2015, 07:02:57 PM »
@drake127
Got it?
Software Updater reminded me to update Thunderbird. After having clicked on SU, it performed about a dozen of this issue!!! The update was ok.
 ;)
HDW