Hello All,
I just wanted to announce that EDU is now providing some paid support options. Originally this project was to be non-supported however many schools have had some difficulties installing, configuring and deploying the clients. In addition to the helpful forum links and knowledgebase we are now introducing support options to our EDU schools and universities for those who would like to purchase these additional services.
As we were looking the best possible way to make support affordable we decided to provide pricing at $2 per license of support.
In addition to the following current EDU support services, Premium Support includes:
Toll-free telephone support
Remote access assistance from our dedicated team
Unlimited priority email support
Remote tutorial training
Assistance with the installation and configuration of the management console
Assistance with client deployment
Assistance with Console configuration (SQL setup)
If you will have any questions please feel free to contact edu@avast.com