Author Topic: The stub cannot run installer/updater executable (code 0x3)  (Read 9380 times)

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I noticed Avast background service is not running and getting error avast5/setup/setup.ini is corrupt. I went ahead and tried to uninstall using normal Add/Remove Program, got error The stub cannot run installer/updater executable 'C:\Program Files\Alwil Software\Avast5\setup\Sfx\instup.exe'(code 0x3)

I went ahead and tried using Avastclear, still got the same problem/error i.e The stub cannot run installer/updater executable 'C:\Program Files\Alwil Software\Avast5\setup\Sfx\instup.exe'(code 0x3)

I'm stuck.
« Last Edit: May 22, 2015, 06:37:53 PM by webdevigner »

Offline Pondus

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #1 on: May 22, 2015, 06:42:13 PM »
See here   https://forum.avast.com/index.php?topic=53253.0
Scroll down to Farbar Recovery Scan Tool  (second picture) run as instructed and attach the two diagnostic logs in your next reply here



« Last Edit: May 22, 2015, 06:54:58 PM by Pondus »

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #2 on: May 22, 2015, 06:46:19 PM »
Thanks for the replay.

Let me follow the link you have provided and provide the attachments.

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #3 on: May 22, 2015, 07:05:16 PM »
Please find the attachments

Offline essexboy

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #4 on: May 22, 2015, 07:16:07 PM »
This fix must be run from safe mode otherwise it will fail

The main problem is that you have two directories for Avast, one for Avast 4 and the other for later versions

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\Alwil Software\Avast5\AvastUI.exe [5515496 2015-05-11] (Avast Software s.r.o.)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\Alwil Software\Avast5\ashShell.dll [2015-05-07] (Avast Software s.r.o.)
HKU\S-1-5-21-1645522239-1682526488-682003330-1003\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
FF Extension: Avast Online Security - C:\Program Files\Alwil Software\Avast5\WebRep\FF [2011-02-25]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\Alwil Software\Avast5\WebRep\Chrome\aswWebRepChrome.crx [2015-03-20]
S2 avast! Antivirus; C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [343336 2015-05-07] (Avast Software s.r.o.)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24144 2015-05-07] ()
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [74976 2015-05-07] (Avast Software s.r.o.)
R1 aswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-05-07] (Avast Software s.r.o.)
R0 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49904 2015-05-07] ()
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [787760 2015-05-07] (Avast Software s.r.o.)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [427992 2015-05-07] (Avast Software s.r.o.)
R1 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-05-07] (Avast Software s.r.o.)
R0 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [209048 2015-05-07] ()
2015-05-22 03:33 - 2015-05-22 03:33 - 00000000 ____D () C:\Program Files\AVAST Software
2015-05-07 18:05 - 2015-05-07 18:04 - 00291312 _____ (Avast Software s.r.o.) C:\WINDOWS\system32\aswBoot.exe
2015-05-07 18:04 - 2015-05-07 18:04 - 00043112 _____ (Avast Software s.r.o.) C:\WINDOWS\avastSS.scr
2015-05-22 19:18 - 2012-07-06 22:28 - 00000366 ____H () C:\WINDOWS\Tasks\avast! Emergency Update.job
2015-05-07 18:04 - 2014-05-13 02:05 - 00024144 _____ () C:\WINDOWS\system32\Drivers\aswHwid.sys
2015-05-07 18:04 - 2013-03-18 13:35 - 00209048 _____ () C:\WINDOWS\system32\Drivers\aswVmm.sys
2015-05-07 18:04 - 2013-03-18 13:35 - 00074976 _____ (Avast Software s.r.o.) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2015-05-07 18:04 - 2013-03-18 13:35 - 00049904 _____ () C:\WINDOWS\system32\Drivers\aswRvrt.sys
2015-05-07 18:04 - 2011-02-25 02:11 - 00787760 _____ (Avast Software s.r.o.) C:\WINDOWS\system32\Drivers\aswSnx.sys
2015-05-07 18:04 - 2009-09-08 04:28 - 00427992 _____ (Avast Software s.r.o.) C:\WINDOWS\system32\Drivers\aswSP.sys
2015-05-07 18:04 - 2009-09-08 04:28 - 00057888 _____ (Avast Software s.r.o.) C:\WINDOWS\system32\Drivers\aswTdi.sys
2015-05-07 18:04 - 2009-09-08 04:28 - 00055200 _____ (Avast Software s.r.o.) C:\WINDOWS\system32\Drivers\aswRdr.sys
C:\Windows\System32\runouce.exe
CustomCLSID: HKU\S-1-5-21-1645522239-1682526488-682003330-1003_Classes\CLSID\{095A2EEC-F7FE-42E8-96FB-C20E53081908}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-1645522239-1682526488-682003330-1003_Classes\CLSID\{C5A2122B-A05B-4FD8-AE49-91990AE10998}\InprocServer32 -> No Filepath
CustomCLSID: HKU\S-1-5-21-1645522239-1682526488-682003330-1003_Classes\CLSID\{FB994D36-B312-46CE-A40B-CF63980641F9}\InprocServer32 -> No Filepath
Task: C:\WINDOWS\Tasks\avast! Emergency Update.job => C:\Program Files\Alwil Software\Avast5\AvastEmUpdate.exe
C:\Program Files\Alwil Software
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

Offline Eddy

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #5 on: May 22, 2015, 07:30:45 PM »
Also remove everything from IObit.

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #6 on: May 22, 2015, 07:36:08 PM »
Please find attached, also Avast still not running

Offline essexboy

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #7 on: May 22, 2015, 08:32:56 PM »
Did you run the full fixlist ?  As it only appears to have done half of the job

If it worked properly then Avast will no longer be on your computer


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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #8 on: May 22, 2015, 08:42:40 PM »
Removed IObit as suggested, then rerun the fixlist again and it has worked! Thank you.

Offline essexboy

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #9 on: May 22, 2015, 08:58:36 PM »
Are you going to re-install now ?


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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #10 on: May 22, 2015, 09:07:40 PM »
Yes, I reinstalled and everything seem to be running okay.

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #11 on: August 23, 2015, 07:55:19 PM »
Hey essexboy,please, could you help me?
I've had the same problem about this topic and I followed the steps described in the above link.
Find attached the documents: Malwarebytes document, Farbar documents and asw MBR document.

Offline essexboy

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #12 on: August 23, 2015, 08:40:04 PM »
You also have McAfee installed which do you wish to keep

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #13 on: August 23, 2015, 08:59:56 PM »
Yes! It was just Mcaffe support app, but now I just removed this program.
Even though I did it, my avast program doesn't run and I am not able to remove it.

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Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #14 on: August 23, 2015, 09:07:02 PM »
My main goal is to remove the avast and afterwards install the mcafee.
But when I access th Control Panel it doesn't let me remove the avast.
When I try to remove the avast by its steps in its website so it show up this message which we are talking about.