Author Topic: Issue with Settings Password  (Read 5131 times)

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Issue with Settings Password
« on: May 26, 2015, 06:39:06 PM »
Hello All!

My name is Ryan. I installed Avast a couple of months ago and am having trouble accessing the settings section. It's asking for a password I don't have. I've tried every password I would have used and have even tried resetting the account password and nothing is letting me in. Is there a way I can reset that password?

Offline Asyn

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Re: Issue with Settings Password
« Reply #1 on: May 27, 2015, 06:38:59 AM »
- Which Avast..?
- Which version..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Avosec-UK

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Re: Issue with Settings Password
« Reply #2 on: May 27, 2015, 12:05:52 PM »
Hello All!

My name is Ryan. I installed Avast a couple of months ago and am having trouble accessing the settings section. It's asking for a password I don't have. I've tried every password I would have used and have even tried resetting the account password and nothing is letting me in. Is there a way I can reset that password?

The password would be the same as in the console.

Do you have one?

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Re: Issue with Settings Password
« Reply #3 on: May 27, 2015, 05:35:36 PM »
- Which Avast..?
- Which version..?

It says Avast Free Antivirus 2015 and the vs. says 10.2.2218


The password would be the same as in the console.

Do you have one?

I'm not sure I know what you mean. Define console please?

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Re: Issue with Settings Password
« Reply #4 on: May 27, 2015, 06:00:22 PM »
A console is a peace of software for managing the Avast clients on the network from one single interface.

Please open the Microsoft's Service MMC Snap-in and let us know what Avast services do you see there.

Offline Asyn

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Re: Issue with Settings Password
« Reply #5 on: May 28, 2015, 06:27:50 AM »
- Which Avast..?
- Which version..?
It says Avast Free Antivirus 2015 and the vs. says 10.2.2218
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Issue with Settings Password
« Reply #6 on: May 28, 2015, 06:20:32 PM »
A console is a peace of software for managing the Avast clients on the network from one single interface.

Please open the Microsoft's Service MMC Snap-in and let us know what Avast services do you see there.

It took me a while to figure out what you were talking about. Services.msc is the thing you can type in to get to that. On that list I have Avast Antivirus and AvastVBox COM Service.


1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
That's the only way to change the pass?

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Re: Issue with Settings Password
« Reply #7 on: May 29, 2015, 05:17:56 AM »
That's the only way to change the pass?
If you forgot your PW, yes.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Issue with Settings Password
« Reply #8 on: June 04, 2015, 08:30:43 PM »
That's the only way to change the pass?
If you forgot your PW, yes.

Thank you sir! Admin can make this as closed if they're like.

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Re: Issue with Settings Password
« Reply #9 on: June 05, 2015, 05:55:08 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0