Cannot load Win8.1 after Grimecrime optimization

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Dear all,

does anybody could help me? after running the Grimecrime the optimization was done and after reboot it seems that win 8.1 is going to load but it didn´t. I got stucked on a black screen, and cannot reach any of my files. Only option that I got is to restore the laptop to factory defaults but in this case all data will be erased. How can I go trrough this issue and get by system back?

thank you
Fabio

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See if you can get to your UEFI settings and change the boot order. You should see Windows and Grimefighter. Make Windows the first boot device.

See this thread.

https://forum.avast.com/index.php?topic=169311.0

If you can boot to Windows go to Control Panel and Uninstall Grimefighter.

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unfortunatelly I already did this one without any success. Windows start to load and then it freezes on a black but illuminated screen.

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Download the Windows 8.1 install media here. Make sure to pick the same version as what you have.

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

You can burn the iso file or use Rufus to create a bootable USB flash drive.

https://rufus.akeo.ie/

Boot the install disk and select Advanced Options > Automatic Repair. See heading Booting to Recovery Environment with Windows 8/8.1 installation media or Recovery Drive/System Repair Disc on this page.

https://www.winhelp.us/repair-your-computer-in-windows-8.html

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Hi Zorgon,

tks, but I had to format my laptop do gain access again. I did the procedure that you mentioned, but by some reason it didn´t worked

I am going to ask for refund

tks again
Fabio

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Hi
to me the same thing happens with Win7

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Hi Zorgon,

tks, but I had to format my laptop do gain access again. I did the procedure that you mentioned, but by some reason it didn´t worked

I am going to ask for refund

tks again
Fabio

Submit it here: support.avast.com. Click on "Submit a Support Ticket".