Problems with connection

[e.harvey]

Hi there, I don't know if this is the place to ask - but I am at my wits end! Since opting for a Freebox router in January, I have had intermittent connection issues, but they have never been a major issue. But slowly in the last week or so, getting on to only certain websites in IE has become almost impossible. And one site is a CMS where I need to upload products, so it is a real headache. I have presumed up until now that it is a problem with my router/server. BUT in the last day or so, when I have experienced these problems, I have used my laptop - and there is no issue at all! So it can't be my router can it? It is an issue with my pc - a virus/internet settings/avast settings? I got this message today on the CMS "if you using SSL make sure your certificate is valid" (I don't know if this is relevant) Any help you could give me would be appreciated - I don't know where to begin!!

[e.harvey]

I have just been trying to get into all three of my google accounts and non of my passwords were recognised. Just tried it on my laptop and everything was fine. I think maybe I have a virus?

[Pondus]

Start with this.  https://forum.avast.com/index.php?topic=53253.0

Follow instructions and attach Malwarebytes and Farbar Recovery Scan Tool logs ... 3 logs total

[e.harvey]

Here we go...

[Pondus]

it may take some hours before the log experts are online, they are usually here when home from work   

[e.harvey]

ok no worries

[essexboy]

Could you let me know what problems are apparent after this

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
Toolbar: HKU\S-1-5-21-2835797480-3305802549-2058157893-1001 -> No Name - {5245414C-312D-5350-00A7-7A786E7484D7} -  No File
AlternateDataStreams: C:\Users\Elizabeth\Desktop\HDA.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\Elizabeth\Desktop\HDA.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music 2.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music 2.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music.jpeg:3or4kl4x13tuuug3Byamue2s4b
AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Scan.
  
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S0].txt as well.
  

[e.harvey]

Both attached....

[essexboy]

How is your connection now ?

[e.harvey]

At a glance all seems to be well.

[e.harvey]

Actually, I have just tried the CMS I need to upload products on to and I am still having difficulty. Not to get on to the site, but once I am there and do a bit of work, I can't upload and carry on??

[e.harvey]

And my pc has actually just crashed with the dreaded blue screen!!!! what next?

[essexboy]

What was referenced on the BSOD (driver/file)

Also what error do you get when you try to upload

[e.harvey]

What is the BSOD please? And when I try to upload there is only a white IE page with Oops IE could not connect to...etc

[Pondus]

What is the BSOD please? = "And my pc has actually just crashed with the dreaded blue screen!!!!"

BSOD http://en.wikipedia.org/wiki/Blue_Screen_of_Death