Author Topic: Cancel Free Trial  (Read 12512 times)

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Offline marmcm

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Cancel Free Trial
« on: March 04, 2015, 07:02:42 PM »
I am not sure where to post this, but I want to cancel my free trial of Avast Pro Antivirus and get my $19.99 back. Can someone tell me how I can accomplish this?   Thank you.

Offline marmcm

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Re: Cancel Free Trial
« Reply #1 on: March 04, 2015, 07:37:09 PM »
Is there a phone number available for this??
« Last Edit: March 04, 2015, 09:41:43 PM by marmcm »

Offline Eddy

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Re: Cancel Free Trial
« Reply #2 on: March 04, 2015, 10:57:41 PM »
It is a free trial, just remove it after the trial period is over.

Why asking money back for something that is free ?

Offline marmcm

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Re: Cancel Free Trial
« Reply #3 on: March 05, 2015, 12:57:47 AM »
It's a free trial but I had to charge it on my credit card to get the free trial.  Now I want my $19.99 back.

Offline Eddy

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Re: Cancel Free Trial
« Reply #4 on: March 05, 2015, 04:29:36 AM »
The trials are all completely free.
You will never be charged to download, install and test them.

If you paid, it means you bought a license.
If you are still within the 30 day period, you can ask for a refund by submitting a ticket.

Offline marmcm

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Re: Cancel Free Trial
« Reply #5 on: March 05, 2015, 06:16:12 AM »
I have done this - thanks.

Offline DavidR

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Re: Cancel Free Trial
« Reply #6 on: March 05, 2015, 05:22:57 PM »
The trials are all completely free.
You will never be charged to download, install and test them.

If you paid, it means you bought a license.
If you are still within the 30 day period, you can ask for a refund by submitting a ticket.

Not entirely correct Eddy.

There is a means to trial the AIS, etc. for 60 days and to do this you have to complete a payment process. At the end of the 60 days you would then be billed on this payment instruction.

Unfortunately that is about all I know about this - how to subsequently end the trial and uninstall or revert to the free version and not be billed is something I don't have any information on. Short of submitting a support ticket as you mentioned.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.595) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline 22llanik

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Re: Cancel Free Trial
« Reply #7 on: November 25, 2016, 03:53:21 AM »
 :P :-\ :-X :'( :( >:( 8) :o Cant cancel my free triAL anywhere.  I keep emailing them or creating a ticket i should say but no answer from them.  My, isn't that disgusting service ha.  Sooo just to let ya all know who struggle with this cancel your card.  I have put a temporary block on my card so that they can't take money out. haha lol no doubt i'm sure i will certainly hear from them.

That'll be great because then i can tell them to cancel my auto renewal and then un-block my card.  Honestly, terrible service

Offline Asyn

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Re: Cancel Free Trial
« Reply #8 on: November 25, 2016, 05:20:46 AM »
I keep emailing them or creating a ticket i should say but no answer from them.
Post your ticket-ID.
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.560] - CC 5.71 - EEK - FF ESR 68.12 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Cancel Free Trial
« Reply #9 on: November 25, 2016, 09:49:52 AM »
Quote
I keep emailing them or creating a ticket i should say but no answer from them
emailing will not work as things about billing are handled through the ticket system.
The ticket system is FiFo based, meaning each time you send a new ticket you will be put back to the bottom of the stack.
Quote
That'll be great because then i can tell them to cancel my auto renewal
You can cancel the auto-renewal yourself.
https://www.avast.com/faq.php?article=AVKB126

Depending how busy it is (or if there are holidays, lot of ill people and such) avast handles tickets within 1-5 business days.

Offline moroni

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Re: Cancel Free Trial
« Reply #10 on: November 25, 2016, 03:06:21 PM »
22llanik,
We replied to your ticket yesterday morning. Also, the auto renewal for your trial has been cancelled since Wednesday 23.

Offline Dragan19

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Re: Cancel Free Trial
« Reply #11 on: January 29, 2020, 02:13:04 PM »
Hello everyone! When I instaled my avast free trial, i didn't save account ID and didn't get an email from Avast and now i don't know how to cancel my free trial. Can someone help me?

Offline Michael (alan1998)

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Re: Cancel Free Trial
« Reply #12 on: January 29, 2020, 02:38:03 PM »
Hello everyone! When I instaled my avast free trial, i didn't save account ID and didn't get an email from Avast and now i don't know how to cancel my free trial. Can someone help me?

Hello Dragan,

https://support.avast.com/en-ca/contact/sales_refund/sales_refund_general

Select Email, and use the order ID 0000000000. Explain your problem, and the email you used for the purchase request. They should be able to cancel for you.
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