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Author Topic: Erroneus autobilling calculation  (Read 1406 times)

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Erroneus autobilling calculation
« on: June 03, 2015, 06:04:50 AM »
I assume that Avast does Not charge More to loyal customer using automatic renewal.  We got the following email and did not notice the very high price.  My credit card company rejected the charge as seeming implausible.  I assume the correct billing is more like $34.99 for a loyal customer, not $134.99.

Order ID: 16568548
Scheduled Transaction date: June 03 2015

Product
Avast Internet Security - Subscription    Quantity
1   Price
Strikethrough  $69.99   $134.99
-93% Loyalty Discount
Total Price:   $134.99

How do I get billing resolved?  $134.99 is way too high for renewal.
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Offline Asyn

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Re: Erroneus autobilling calculation
« Reply #1 on: June 03, 2015, 07:28:28 AM »
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Offline moroni

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Re: Erroneus autobilling calculation
« Reply #2 on: June 03, 2015, 02:56:55 PM »
Hi jeffclark!

That doesn't seem right. I've started investigating it, but could you please send a support ticket https://support.avast.com/Tickets/Submit
or in case you have already done so, indicate me the ticket ID?

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Re: Erroneus autobilling calculation
« Reply #3 on: June 03, 2015, 07:02:52 PM »
WTE-864-70178
customer name is Pamela Clark
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