Author Topic: An Error has occured while attempting to update  (Read 10716 times)

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Offline Clint

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An Error has occured while attempting to update
« on: November 14, 2003, 09:50:33 AM »
Hi there.....
love the program but I am having problems with the update feature while logging on.
I checked and I am missing the "ashmon" file.
I am running windows XP pro on an AMD 600.
Avast 4.1.289
file version 0310-9...11-11-03
Outlook 2000
cable modem
I have uninstalled and reloaded the program and this helped for a few days but the problem is back....
The only other program that I have run lately is Ad-aware 6.0......could this have removed the ashmon file???
thanks in advance,

Clint

Offline Culpeper

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Re:An Error has occured while attempting to update
« Reply #1 on: November 15, 2003, 06:45:45 AM »
No.  I use Ad-Aware 6 too.  Listen, try right clicking on the Avast icon ball and do a manual program update.
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline Lars

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Re:An Error has occured while attempting to update
« Reply #2 on: November 15, 2003, 04:58:38 PM »
I've got this problem too and neither manual updates via the tray icon nor updates from the settings menu via "Update Now..." work: after clicking just nothing happens

this is always the case and simply occured after a while of using avast. (automatic updates did work in the beginning)

I'm on version 4.1.289

Offline Culpeper

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Re:An Error has occured while attempting to update
« Reply #3 on: November 15, 2003, 06:52:44 PM »
Do a search on updates in this forum.  There is a thread about the time v. 289 came out that instructs to delete a couple of files and then do a manual update.  that worked for me.
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline Vlk

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Re:An Error has occured while attempting to update
« Reply #4 on: November 15, 2003, 07:11:46 PM »
Lars, please check the process list in the Task Manager. Do you see 'avast.setup' in there? If so, try to kill it, and retry the update.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Lars

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Re:An Error has occured while attempting to update
« Reply #5 on: November 15, 2003, 07:30:39 PM »
I've only found http://www.avast.com/forum/index.php?board=2;action=display;threadid=1696;start=msg10691#msg10691 which doesn't have instructions to delete any files and I don' want to do a complete reinstall.


I'm missing the ashmon.exe file though, only got aswmon.sys. And I've got no avast.setup process running.


When I'm trying to update via the update downloaded from the website, the updater says "already up to date" but the avast main program shows a virus database from 24.10.03.


Any more help?

Offline Culpeper

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Re:An Error has occured while attempting to update
« Reply #6 on: November 15, 2003, 09:06:46 PM »
Okay, be patient.  Technical or one of the Avast staff will know what to do.  Technical is on all the time.
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline Culpeper

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Re:An Error has occured while attempting to update
« Reply #7 on: November 15, 2003, 09:07:17 PM »
BTW, I couldn't fine the thread I was trying to refer to either.
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline Clint

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Re:An Error has occured while attempting to update
« Reply #8 on: November 16, 2003, 01:32:52 AM »
So Ad-aware is not the problem...thanks....

I'll keep watching for an answer from the tech gods!!!

thanks
Clint

Offline Lisandro

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Re:An Error has occured while attempting to update
« Reply #9 on: November 16, 2003, 02:20:06 AM »
Lars, please check the process list in the Task Manager. Do you see 'avast.setup' in there? If so, try to kill it, and retry the update.

Thanks
Vlk

Vlk, during an uninstallation process today this 'avast.setup' was into Task Manager and I could not finish the installation. The repair function did not work too. The change function give me the error in the picture.

What's happening?  ;D
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Offline kubecj

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Re:An Error has occured while attempting to update
« Reply #10 on: November 17, 2003, 12:21:21 AM »

during an uninstallation process today this 'avast.setup' was into Task Manager and I could not finish the installation. The repair function did not work too. The change function give me the error in the picture.

Please, send me your setup.log & setup.ini to setup-support at asw D0T cz
Jindrich Kubec

Offline Lisandro

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Re:An Error has occured while attempting to update
« Reply #11 on: November 17, 2003, 12:46:16 AM »

during an uninstallation process today this 'avast.setup' was into Task Manager and I could not finish the installation. The repair function did not work too. The change function give me the error in the picture.

Please, send me your setup.log & setup.ini to setup-support at asw D0T cz

Sorry kubecj, I shut down avast.setup from Task Manager, desinstall avast and then run the Installation again. Now, repair function is working. Anyway, I'll send the files.  :'(
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Offline Lars

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Re:An Error has occured while attempting to update
« Reply #12 on: December 04, 2003, 09:32:14 PM »
any news on this one?

Offline Lars

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Re:An Error has occured while attempting to update
« Reply #13 on: December 04, 2003, 10:58:41 PM »
hi, I just got an e-mail referencing http://www.asw.cz/i_kat_207.php?lang=ENG saying that I need to reregister because my activation key I registered for "1 year ago" expires not allowiing updates anymore.

First: is this a true e-mail from avast?

Second: Is it true, the activation code is only valid 1 year? and then updates are not possible anymore?

Third: I registered some months ago (~2) not 1 year ago!!

thanks for any input, Lars

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Re:An Error has occured while attempting to update
« Reply #14 on: December 04, 2003, 11:19:39 PM »
I got the same thing today
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