Author Topic: Cancelation walk through does not work!!!  (Read 1633 times)

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Cancelation walk through does not work!!!
« on: June 07, 2015, 02:47:55 PM »
I have been trying to cancel my auto-renew and the walk-through is useless because all I get is an error saying that my password and order number are incorrect. ALL I WANT TO DO CANCEL THE AUTO-RENEW AND DOWNGRADE BACK TO THE FREE VERSION!! WHY DO THEY HAVE TO MAKE IT SO HARD AND WHY CAN I NOT FIND MY CC INFORMATION TO TAKE IT OFF OF THE SITE? I have submitted tickets but I do not know if they are submitting because I do not get an email and the page refreshes with the information again. Is Avast trying to run off their customer base by make it impossible to get anything done?

Offline Eddy

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Re: Cancelation walk through does not work!!!
« Reply #1 on: June 07, 2015, 03:09:33 PM »
You posted in the wrong forum.
This forum is for the https://my.avast.com website.
For help with Avast Free/Pro/IS/Premier you should post here:
https://forum.avast.com/index.php?board=2.0

To disable the auto renewal, https://www.avast.com/find-order