I have used Avast for a couple years on a previous laptop and was very satisfied. Purchased new laptop and new Avast subscription and haven't been able to download it, even with customer support! That is frustrating! I was told my new laptop (2 hours old) had problems, so I went and traded it in for another. I have spent hours on the phone with customer support and still don't have Avast running! I've paid for this and haven't even been able to use it!! Very frustrated!